SMU MBA SEM 3 – QM0022: TQM TOOLS AND TECHNIQUES
SMU MBA SUMMER 2015 -2016
Dear Students,
SMU MBA SUMMER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
Drive Summer 2015
Program MBA
Semester 3
Subject code & name QM0022: TQM TOOLS AND TECHNIQUES
Qus:1 Describe the principles of Total Quality Management (TQM).
- Description of the principles of TQM
Answer:
Description of the principles of TQM:
The concept of TQM relies on the following principles:
- Top Management Involvement: An organisation-wide quality improvement program cannot sustain and succeed without the support and active participation of the top management. The successful implementation of TQM can be ensured with the involvement of the top management of an organisation. The top management sets the visions and goals
Qus:2 List the seven basic quality control tools. Describe any three of them.
- Listing the seven basic quality control tools
- Description of any three quality control tools
Answer:
Listing the seven basic quality control tools:
There are seven basic quality control tools which help organisations in controlling quality and minimising defects.
The seven basic tools of quality control namely:
- Check sheets
- Pareto chart
Qus:3 Write short notes on the following:
(a) Quality circles
(b) Six Sigma Methodology
- a) Quality Circles:
Quality circles, otherwise, can be defined as an organisation-wide system which consists of members who propose quality related issues and suggestions. It can also be said that Quality circle is comprehensive system that aligns all the quality issues in an integrated way.
Q4. What is meant by ‘Kaizen’? What are the benefits of Kaizen? Explain the ‘PDCA’ cycle.
- Meaning of Kaizen
- Benefits of Kaizen
- Explanation of PDCA
Answer:
Meaning of Kaizen:
Kaizen is a Japanese term, which means ‘continuous improvement’ through small increments. It is a philosophy or a practice that focuses on continuous improvement of different processes in an organisation
Qus:5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.
- Meaning of FMEA
- Concept of ‘Risk Priority Number’.
Answer:
Meaning of FMEA:
The Failure Modes and Effects Analysis (FMEA) is one such technique which helps organisations in determining various possible modes or ways in which a product or service or system or process can fail. In addition, the technique also helps in determining the consequences of such
Qus:6 Write short notes on the following:
(a) Benchmarking
(b) Just – In – Time (JIT)
Answer:
- Benchmarking:
Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests or best practices from other companies. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or
SMU MBA SUMMER 2015 -2016
Dear Students,
SMU MBA SUMMER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
