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OM 0016 — QUALITY MANAGEMENT (4 CREDITS)

 

ASSIGNMENT

 

DRIVE FALL 2014
PROGRAM MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)

SUBJECT CODE & NAME OM 0016 — QUALITY MANAGEMENT (4 CREDITS)
BK ID B1341
MARKS 60

 

 

 

Q.No

Criteria

Marks Total Marks

1

Explain Benchmarking, Quality Function Deployment (QFD) and their benefits

A

Benchmarking

  • Reasons and Benefits of Benchmarking

 

  • Benchmarking Process

 

  • Types of Benchmarking

 

Quality Function Deployment

  • House of Quality

 

  • QFD Process

 

Benefits

4

 

 

 

 

 

 

4

 

 

 

 

2

10

2

Explain the five key drivers that are essential for developing quality culture.

A

Explanation of five key drivers for developing

quality culture

10( 2 marks each) 10

3

What are the different statistical distributions used to model various reliability parameters

A

 

The exponential distribution

 

The Weibull distribution normal distribution lognormal distribution

10( 2.5 marks each) 10

4

For modern products, explain the concepts on what on which design reviews are based

A

  • compulsory   because   of   either   customer

 

demand

 

  • conducted by a team consisting mainly of specialists
  • 1
 

 

 

  • 2
10

 

 

 
  • are formal

 

  • cover all quality-related parameters

 

  • design reviews are based on defined criteria

 

  • conducted at several phases

 

  • inputs from the design review
  • 1
 

  • 2

 

  • 1

 

  • 1

 

  • 2
 

5

What are the basic steps involved in audit reporting? Explain

A

  • Review and finalise audit results

 

  • Audit details

 

  • System effectiveness

 

  • Conclusion to be reported

 

  • Request for corrective action.
10(2 marks each) 10

6

Write short notes on:

 

  • Quality assurance
  • Juran’s trilogy
  • Quality standards
  • Types of quality costs

A

  • Quality assurance
  • Juran’s trilogy
  • Quality standards
  • Types of quality costs
10 (2.5 marks each) 10

 

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