QM0026: QUALITY CONCEPTS, TASKS AND DEVELOPMENT METHODS
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND
DEVELOPMENT METHODS
1 Discuss the different steps of problem solving.
Diagram of steps of problem solving
Different steps of problem solving
Answer: Steps of problem solving
- Define the problem
Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful techniques at this stage include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to
2 Explain the Concept of Measurement
Concept of Measurement
Answer: In today’s highly competitive market, traditional organizational management methods cannot be considered appropriate strategies. Recent developments in database management systems, Internet technology and office automation systems encourage managers to apply these methods
3 Discuss – Value Analysis and Quality Management
Value Analysis and Quality Management
Answer: Lawrence Miles conceived of Value Analysis (VA) in the 1945 based on the application of function analysis to the component parts of a product. Component cost reduction was an effective and popular way to improve “value” when direct labor and material cost determined the success of a product. The value analysis technique supported cost reduction
4 Discuss – Customer Perception of Quality
Customer Perception of Quality
Answer: All that really counts is the customer perception of quality. This is dependent on 6 simple steps:
Offer Prompt Attention: Everyone wants prompt attention. The longer a caller has to hold, get passed between departments, wait for someone to find information or have to leave a voice mail
5 Explain – Supplier Rating
Supplier Rating Diagram
Supplier Rating Explanation
Answer:
6 Discuss – EFQM Excellence Model
EFQM Excellence Model
Answer: The EFQM Excellence Model is a non-prescriptive business excellence framework for organizational management systems, promoted by EFQM (formerly known as the European Foundation for Quality Management) and designed for helping organizations in their drive
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