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MB0038 – Management Process and Organisational Behaviour

MB0038 – Management Process and Organisational Behaviour






SUBJECT CODE & NAME MB0038: Management Process and Organisational Behaviour
BK ID B1621
Credit and Max. Marks 4 credits; 60 marks


Note — Answer all questions. Each question is followed by evaluation scheme.


1 What do you mean by Span of Control? Differentiate between narrow span of control and wide span of control. Describe the factors that influence the span of control.

Answer : Span of control:


Span of control is the term now used more commonly in business management, particularly human resource management. Span of control refers to the number of subordinates a supervisor has.

In the hierarchical business organization of some time in the past it was not uncommon to see average spans of 1 to 4 or even less. That is, one manager supervised four employees on average. In the 1980s corporate leaders flattened many organizational structures causing average spans to move closer to 1 to 10. That was made possible




2 Define the term controlling. What are the pre-requisites of effective control?


Answer : Effective Management Control deals with a critical but relatively neglected and misunderstood aspect of organizational effectiveness: the process of controlling the behavior of people in organizations. The issue of organizational control and the design of an optimal control system is essential for the long term effectiveness of an organization: too little control can lead to confusion and chaos; conversely, too great a degree of control can result in the erosion of innovation and entrepreneurship.





3 Define the term ‘personality’. Describe Cattell’s Personality Factor Model.


Answer : Almost everyday we describe and assess the personalities of the people around us. Whether we realize it or not, these daily musings on how and why people behave as they do are similar to what personality psychologists do.


While our informal assessments of personality tend to focus more on individuals, personality psychologists instead use conceptions of personality that can apply to everyone. Personality research has led to the development of a number of theories that help explain how and why certain personality traits develop.




4 Discuss the contemporary theories of motivation.

Answer : Motivation is what influences or drives our actions and behaviours – usually towards a goal and a reward that satisfies our needs.


Employees are motivated when they expect that their actions are likely to achieve a goal or receive a reward that satisfies their needs.


Motivating employees is about influencing them to



5 What are the factors that affect group behaviour?

Answer : Many factors can affect how well groups and teams perform.  Among these are the cohesiveness of the group, the degree to which individual members conform to group standards, the roles and norms the group agrees to adopt and function by, the level and intensity of competition and conflict, and  – finally — the style and competence of group leadership.




6 Define the term ‘leadership’. Write a brief note on “Contingency Theories of Leadership”


Answer : What exactly makes a great leader? Do certain personality traits make people better-suited to leadership roles, or do characteristics of the situation make it more likely that certain people will take charge? When we look at the leaders around us — be it our employer or the President — we might find ourselves wondering exactly why these individuals excel in such positions.


People have long been interested in leadership throughout human history, but it has only been relatively recently that a number of formal leadership



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Q.4 Commercial banks have been playing  a major role in providing institutional banking facilities. Prepare a report on  any  commercial bank’s  services in the area of institutional banking.


Ans : Commercial banks —products in institutional banking  :


Commercial banks are financial institutions that provide finance and investing services for businesses. The primary role of commercial banks in the developed world is to offer business bank accounts with standard options, such as deposits, withdrawals and loans. A secondary role of commercial banks is supporting the development of the local economy.


Collectively, commercial banks act as a storehouse of the country or region’s wealth. The banks take care of funds that were deposited by clients into their business bank accounts. The banks invest the money to generate interest for their clients and to



Q.5 The primary role of the IMF is to promote stability of the international monetary system and

exchange rates.  Discuss some of the projects assisted by IMF.


Ans : Projects assisted by IMF :


The International Monetary Fund (IMF) is an international organization that was initiated in 1944 at the Bretton Woods Conference and formally created in 1945 by 29 member countries. The IMF’s stated goal was to assist in the reconstruction of the world’s international payment system post—World War II. Countries contribute money to a pool through a quota system from which countries with payment imbalances can borrow funds




Q.6 Technology plays a dominant role in effectively managing the business of DFIs. Discuss the

role of technology in DFIs.


Ans : Role of technology in DFIs :


Development financial institutions are some of the smartest and largest users of technology. As financial institutions aim to become more intelligent rather than simply process-efficient, the front offices at these institutions become the next frontier. We have seen a dramatic increase in the use of technology to support investment research, sales, and marketing processes. For example, a global top 5 investment bank leveraged Amba’s technology expertise to build a highly proprietary capital structure modelling platform. This allowed the investment

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