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Om0011- ENTERPRISE RESOURCE PLANNING

 

DRIVE

SPRING DRIVE 2015

PROGRAM

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDISMN (SEM 2)

SUBJECT CODE & NAME

Om0011- ENTERPRISE RESOURCE PLANNING

BK ID – B1964

CREDIT – 4

MARKS – 60

 

Q1. a. Explain the different types of business processes. b. What are the different components of an information system.

Answer: There can be three types of business processes, which are as follows:

Management Processes: Involve processes that are carried out by the top management of an enterprise. These processes include formulation and implementation of cross-functional strategies that help an enterprise to achieve its long-term objectives. Typical management

 

 

Q2. Write short notes on : 10

  1. Customer relationship management
  2. Data warehousing
  3. Data Mining
  4. OLAP

Answer: Customer relationship management: Customer Relationship Management (CRM) is a tool that helps an organisation in establishing strong relationships with its customers. It enables an organisation to identify the needs and expectations of customers and fulfil them, which results in achieving a high level of customer satisfaction. In other words, CRM can be

 

 

Q3. Elaborate the different modules under manufacturing and production planning.

Answer: modules under manufacturing and production planning:

Material and capacity planning: Apart from purchasing quality products, you always expect on-time delivery of products. In order to fulfil these requirements, an organisation needs to develop an effective production schedule by properly planning its materials and capacity requirements. Material planning is all about managing the supply of raw materials for quality production. On the other hand, capacity planning involves ensuring whether the

 

 

Q4. Discuss the various terminologies of ERP purchase system.

Answer: terminologies of ERP purchase system:

Purchase Requisition: It is a document that is generated to inform the purchasing department about the need of materials to be ordered (purchased). This document is created after considering the requirements of all the departments of an organisation. A purchase requisition also specifies the quantity of items required and the timeframe. The purchase module saves

 

 

Q5. CRM is a powerful tool used by an organization to acquire new customers and retain the existing ones. Explain various types of CRM. (Listing the types of CRM, Explaining the four types of CRM) 2, 8

Answer: Types of CRM: CRM can be classified into four main categories, which are explain in below:

 

Operational CRM: Operational CRM supports the front-office operations of an organisation such as sales and marketing. Apart from this, operational CRM enables an organisation to store customer information and retrieve it as and when required, in order to understand the

 

Q6.  a. Explain main application suite provided by JD Edwards World Solutions Company. b. Explain the different modules under MFG/PRO application. 10

 

Answer: JD Edwards World Solutions Company:  JD Edwards, now owned by Oracle, was founded by Jack Thompson, Dan Gregory and Ed McVaney in 1977. Initially, the

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