SMU MBA ASSIGNMENTS

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SEMESTER 3 – OM

SEM 3 OPERATIONS MANAGEMENT (OM) FALL 2013
OM0010 – OPERATIONS MANAGEMENT

1
What are the effects of Global Competition on the industries in India?
A Global Competition Quality, Customer Service and Cost Challenges Advanced Technologies
Conclusion
9 ( 3 marks each)
1
10
2
How is ‘Economies of Scope’ different from ‘Economies of Scale’?
A Explanation of ‘Economies of Scope’ and ‘Economies of Scale’ Differences Examples Conclusion
2
5
2
1
10
3
List and explain the six basic steps involved in preparing a forecast
A
1. Understand and specify the purpose of the forecast
2. Establish a time-horizon of the forecast
3. Select the suitable forecasting technique
4. Mobilise relevant data and analyse the same
5. Prepare the forecast
6. Monitor the accuracy of the forecast
10
10
4
Explain Johnson’s rule for sequencing and how it is different from CDS algorithm
A
Purpose or use of alogorithm
steps to be taken
differences
conclusion
2
4
3
1
10
5
How does Crosby’s absolute of quality differ from Deming’s principles?
A
Similarities between the two to understand the need of differentiating
Differences in approach
Conclusion
3
5
2
10
6
Analyse the various types of Probability distribution
A
Brief description of Discrete Distribution and Continuous Distribution
Discrete Distribution Vs. Continuous Distribution
Conclusion
5
4
1

OM0011 — ENTERPRISES RESOURCE PLANNING

1
Describe Executive Information Systems(EIS) and list their advantages and disadvantages.
A
Description of EIS including definition, what it takes into consideration, user interface
Advantages and disadvantages
5(1 mark for definition, 2 marks – what it takes into consideration, 2 marks – user interface)
5 (2.5 marks each)
10
2
Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management.
A Brief description of the modules Assessment of features, support to business function including decision making Conclusion including rationale behind conclusion
4
4
2
10
3
Describe the functioning of various sub module of Sales and Distribution module.
A
Description of the following sub modules with need, task, features, application wherever applicable: Master data management Order management Warehouse management Shipping & transportation Billing and sales support Foreign trade
0.5
2
2
2
2
1.5
10
4
Describe the types and sub modules of CRM.
A
Types of CRM Description of Operational CRM, Collaborative CRM and Analytical CRM with diagrams
5
10
Sub modules Description of Marketing, Service and Sales sub modules with purpose and application
5
5
Explain any 5 phases phases/steps of the ERP implementation
A
Description of any five of the following phases/steps: Pre-evaluation Screening Package Evaluation Project Planning Phase Gap Analysis Reengineering Configuration Implementation Team Training Testing Going Live End-user Training Post-implementation
10 (2 marks each)
10
6
Describe the ERP market
A
Segmentation of vendors
Description of global market share for ERP
Description of Indian market for ERP
Analysis of the market’s preference for a particular ERP package
2
2
4
2

OM0013 — ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1
Elucidate Theory of Constraints and Constraint management
A
Concept, seven principles of Theory of constraints
Description of constraints management including types of constraints, example
7
3
10
2
Explain the balanced scorecard approach which provides important information to allow the overall strategy of an organisation to be reflected in specific performance measures
A
Concept,
Partial Measures of Performance,
advantages,
developing the scorecard – Measures Used in Balanced Scorecard
1
5
2
2
10
3
Describe the different layouts that organisations can use and the benefits and limitations of each of the layouts
A
Description of various layouts
Benefits
Limitations
6
2
2
10
4
Summarise the importance of productivity and team work
A
three essential elements for team building
top five ideas that help in building great teams
Importance of Teamwork at Workplace
Assessment of Relationship between teamwork and productivity
2
3
4
1
10
5
Explain the single-server and multi-server waiting line models
A
Description including diagram and operating
10(5 marks each)
10
characteristics: single-server model multi-server model
6
Explain the different production planning strategies and cost involved in aggregate planning process
A
different production planning strategies (facilities planning, aggregate planning and scheduling)
costs( basic cost of production, budget, backordering cost, inventory holding, cost associated with changes in production rate)
5
5

SEM 3 PROJECT MANAGEMENT (PM) FALL 2013
PM0010 — INTRODUCTION TO PROJECT MANAGEMENT

1
Summarise the project management processes involved in the monitoring and control process group
A
Description of project management processes
Analysis
examples
Conclusion
5
2
2
1
10
2
Elucidate the importance of communication in Project Management
A Need of effective communication Communication for properly structured project How information must be communicated Various types of communication in Project Management Conclusion
10( 2 marks each)
10
3
Explain the roles of project manager
A
Understanding client requirements
Understanding end user requirements
Understanding project scope
Understanding the design
communicating
10 (2 marks each)
10
4
Explain the any FIVE types of contracts that are entered into in project procurement
A
Any 5 of the following
1. Traditional lump sum fixed cost/time
2. Design + Construct or Turnkey
10( 2 marks each)
10
3. Design + Novate + Construct
4. Construction Management (CM), Project Management (PM)
5. On-call multitask contracting
6. Guaranteed Maximum Price (GMP)
7. Full cost reimbursable
5
Write short notes on Total Quality Management (TQM)
A
1. TQM concept and Factors of Organisations
2. Aspects of Total Quality Management
3. Total Quality Management Focus Points
4. basic beliefs or tenets of TQM
5. Layers of Total Quality Management System
10( 2 marks each)
10
6
Describe the various supports that the project management system provides.
A
1. Planning support
2. Cost support
3. Quality planning support
4. Estimating support
5. Scheduling support
6. Reporting support
7. Control support
Conclusion
8.75(1.25 marks each)
1.25

PM0011 — PROJECT PLANNING AND SCHEDULING

1
Explain the usefulness of WBS in cost control
A
Definition or explanation
1
Principles of explanation
Analysis
Examples
Conclusion
3
3
2
1
10
2
Explain the method to estimate cost and create Budget
A
Estimate cost major input required tools and techniques used for estimating cost of the various activities outcome of the project
5
Create budget
information required for determining the budget
Tools and techniques
outcomes
5
10
3
Explain the steps to draw a CPA chart
A
List all activities in the plan
Plot the activities as a circle and arrow diagram
10 ( 5 marks each)
10
4
Explain the different methods in solving linear programming problem
A Explanation of LP Algorithms or classes of algorithms for solving an LP Special case of LP 3 4
3
10
5
Write short notes on process review report
A
What the report should contain
What should be monitored and reviewed?
Comparison of Status and Progress
The Project Peer Review
10( 2 marks each)
10
What the status reports do not reveal
6
Substantiate the impact of Life Cycle Costing on new product selection and strategy
A
Explanation
How life cycle cost differs from other costing methods
Successful Projects
Examples
Implications
10( 2 marks each)
10

PM0012 — PROJECT FINANCE & BUDGETING

1
Evaluate the golden rules of project risk management.
A
Description of 10 rules with Analysis, Examples and conclusion
10 ( 1 mark each)
10
2
Explain different types of discounted cash flows
A Internal Rate of Return (IRR) Net Present Value (NPV) Profitability Index (PI)
Conclusion
9(3 marks each)
1
10
3
What are the decisions to be considered while making capital investment?
A Objective function Investment decision Financing decision Dividend decision Valuation
10 ( 2marks each)
10
4
Explain IRR and WACC
A
IRR Explanation(why it is most useful aspect of a project) interpreting IRR measurement of IRR rule for interpolating the value of IRR example
5
WACC explanation
5
10
Businesses frequently discount cash flows at WACC Interpreting WACC Example formula
5
What is sensitivity analysis?
A
Explanation (why it is called ‘simulation analysis’)
Application of Sensitivity Analysis
Purpose of Sensitivity Analysis
Performance of Sensitivity Analysis
Risks and Assumptions
Conclusion
1
2
2
2
2
1
10
6
Analyse the parametric cost estimation
A
Explanation Parametric Cost Estimating Process Sources of Data for Parametric Cost Estimation Cost and Price Analysis Estimate Reliability
Analysis
Examples
Conclusion
5
2
2
1

PM0013 — MANAGING HUMAN RESOURCES IN PROJECTS

1
List and explain a few Business related competencies of a Project Manager
A
Composure
Aptitude to Manage Conflict
Decision-Making Ability
Influences Others
Motivates Others
Inspires Ownership and Commitment
Problem Solving Ability
Strategic Communicator
Capacity to Execute
Budget and Fiscal Capacity
Contracting Process
Defining Work
Managing Project Parameters
Project Planning
Project Performance
10( write any 10 points ,1 mark each)
10
2
How would you develop competencies necessary for leadership in an organization
A
1. capability to conceptualize the likely deliverables of the project
2. an optimistic attitude that prevails and causes the project manager to deal effectively
3. having a tough skin and accepting the inevitable faultfinding or blame that can come in the management of a project
4. empower the project team members
10 (1.25 marks each)
10
and, as appropriate, the project stakeholders as well
5. the ability to assume risks in the management of the project.
6. the ability and the courage to make decisions involving the project
7. tenacity — or persistence in holding to a position regarding the project
8. the ability to mentor, teach, coach, and guide the people using resources on the project
3
Explain Responsibility Assignment Matrix
A Explanation of Responsibility Assignment Matrix(RAM),Specific type of RAM Creation of matrix(steps) four key responsibilities
2
4
4
10
4
What are the challenges towards effective teamwork in a virtual environment?
A
1. Individual: Social Isolation
2. Team Opacity
3. Individual, Team, and Organizational Factors:
4. Communication
5. Trust
10 (2 marks each)
10
5
What are the inputs required and tools and techniques for managing stakeholder expectations
A
Inputs Stakeholder register Stakeholder management strategy Project management plan Issues log Change log Organisational process assets
Tools and techniques Communication methods Interpersonal skills
6
4
10
6
What are the steps you would follow to create competencies in an organization?
A Defining core competency Identifying core competencies Inventorying organizational competencies Determining the organizational competencies that are core Developing core competencies
10 ( 2 marks each)
10

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