OM 0016 –QUALITY MANAGEMENT
| DRIVE | SPRING2016 |
| PROGRAM | MBA |
| SEMESTER | IV |
| SUBJECT CODE &NAME | OM 0016 –QUALITY MANAGEMENT |
| BKID | B2009 |
| CREDITAND MARKS | 4 CREDITS AND60 MARKS |
| Q.No | Criteria | Marks | TotalMarks |
| 1 | Whatdo youmeanby Dimensions ofquality?Explain allkey dimensionsof qualityproposedby DavidGarvin. | ||
| A | Meaningof Dimensionsofquality
Keydimensions of qualityproposed byDavidGarvin |
2
8 |
10 |
| 2 | Writeshortnotes onthefollowing | ||
| a. ISO 9001:2008
b. Optimalmaintenancecosts c. Knowledgemanagementstrategyd. Kanban |
|||
| A | a. ISO9001:2008
b. Optimalmaintenancecosts c. Knowledgemanagementstrategy d. Kanban |
2.5
2.5 2.5 2.5 |
10 |
| 3 | Explainvariousphasesforthe developmentof Process-Oriented QMS(QualityManagementSystem). | ||
| A | Definingkeyqualificationsand CriticalSuccessFactors(CSFs)
Identifyingthe requirements ofthe processDefiningthecriteriaforindividualprocessesCreatingvalueaddition |
2.5
2.5 2.5 2.5 |
10 |
| 4 | ExplaintheconceptofChangeintermsofquality.AlsodescribeLewin’sThree-StageProcessofChange. | ||
| A | Conceptofchange interms ofquality | 2.5 | 10 |
| Three-StageProcessofChange | 7.5 | ||
| 5 | Whatdo youmeanbyQualityControl?Explainthe Process of QualityControl. | ||
| A | QualityControl
ProcessofQualityControl |
3
7 |
10 |
| 6 | Brieflyexplainfollowing Characteristics ofProductDevelopment. | ||
a. Qualityoftheproductb. Costoftheproduct c. Developmenttime d. Developmentcost |
|||
| A | a. Qualityof theproduct
b. Costoftheproduct c. Developmenttime d. Developmentcost |
2.5
2.5 2.5 2.5 |
10 |
*A-Answer
Note–Answerallquestions.Kindlynotethatanswersfor10marksquestionsshouldbeapproximatelyof400 words. Eachquestionisfollowedbyevaluationscheme.
