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OM 0016 — QUALITY MANAGEMENT

Dear Students,

SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

DRIVE-SUMMER 2014

PROGRAM-MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)

SUBJECT CODE & NAME- OM 0016 — QUALITY MANAGEMENT

BK ID-B1341

CREDIT & MARKS-4 CREDITS, 60 MARKS

Q1. Define data quality and explain its six characteristics.

(Definition of data quality, Explanation of six characteristics of data quality) 1, 9(1.5 marks each)

Answer.

Data quality

Before defining data quality, it is necessary to understand the term „data‟. Data is defined as; „a collection of facts that has been organised and categorised for a predetermined purpose.‟ now, let us define data quality. It is a measurement of the value of a set of data, utilised in a specific manner, towards precise goals, or it is a metric by

 

Q2. Write short notes on:

  • ISO 9000 series
  • DMAIC methodology

(ISO 9000 series, DMAIC methodology)5,5,

Answer.

ISO 9000 series

The International Organisation for Standardisation (ISO) has been developing standards for international companies since 1947. The ISO standards provide organisational guidance and requirements in various areas such as quality. These standards are the system prerequisites for the company in a particular arena. For example, the ISO 9000 series is inclusive of standards that give organisational parameters and guidance for an effective quality management system.

 

Q3. What are the advantages of quality planning?

(Listing and explanation of advantages of quality planning)10(1.25 marks each)

Answer.

Dear Students,

SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

Advantages of quality planning

Following are the advantages of quality planning:

 

Planning enables management by clear objectives, such as:

  • It starts with determining objectives.
  • It mentions the purposes for which different activities are to be undertaken.
  • It helps in focusing the concentration of employees on the objectives of enterprise.

 

Q4. Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management.

Explain in brief the Key drivers for developing quality culture.

(Explanation of Key Drivers)10 (2 marks each)

Answer.

Key drivers for developing quality culture

There are essentially five key drivers for developing quality culture. They are:

 

1. Provide quality goals and measurements at all levels

Providing quality goals and measurements at all levels is a starting point to ensure action on quality. In this process we develop goals and measures that are aligned with the mission, the critical success factors and the quality strategy of the organisation. Clear quality goals for people are important stimuli for inspiring superiority in quality. Human beings commit themselves in two different ways: external and internal.

 

Q5. Define quality control. Explain the seven basic tools of statistical process control

(Definition of quality control, Explanation of seven basic tools of statistical process control)1.25, 8.75(1.25 marks each)

Answer.

Quality control

Quality control is an important tool and technique for measuring quality. Techniques can vary depending on the type of business. Few techniques are as follows:

  • Inspection
  • Testing

 

Q6. Explain the eight elements of TQM.

(Explanation of the eight elements of TQM) 10(1.25 marks each)

Answer.

Elements of TQM

There are eight elements for the success of TQM in an organisation. They are:

  • Ethics
  • Integrity
  • Trust

 

Dear Students,

SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

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