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PM 0017 –PROJECT QUALITY MANAGEMENT

DRIVE

SPRING 2016

PROGRAM

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDPMN (SEM 2)

SUBJECT CODE & NAME – PM 0017 –PROJECT QUALITY MANAGEMENT

BK ID – B2013

CREDIT AND MARKS – 4 CREDITS AND 60 MARKS

 

 

Q1. Explain various terms used in quality management? In a group of about 3 to 5 people, discuss the benefits of traditional method and contemporary method of quality assurance. List the benefits on a flipchart or the whiteboard. Which benefit do you think is the most beneficial and why?

  • Total Quality Management (TQM)
  • Continuous Improvement/Kaizen
  • Just-In-Time (JIT)
  • In a group of about 3 to 5 people, discuss the benefits of traditional method and contemporary method of quality assurance. List the benefits on a flipchart or the whiteboard. Which benefit do you think is the most beneficial and why?

Answer:

Total Quality Management (TQM): This quality assurance theory emphasises on product quality. The definition of TQM is “it is a management approach to long-term success by satisfying

 

 

Q2. Explain the major project management standards and frameworks. 10

Answer: Project Management Frameworks and Standards: This section covers some well-known project management standards andframeworks that primarily deal with project management processes. Themajor project management standards and frameworks are:

 

ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance onquality management in

 

 

Q3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics. 10

Answer: Quality Metrics: The selection and adoption of standards and best practices do notautomatically translate into quality products. These standards provide abasis for a project’s performance, but it is the metrics that measure theperformance against the standards. The metrics define the extent to whichthe standards should be applied. They link together the requirements,specifications, and

 

 

Q4. Discuss the major barriers to project quality improvement. 10

Answer: Barriers in Improving Project Quality:The most obvious barrier in improving project quality is resistance tochange. Employees prefer the status-quo because they are comfortablewith the existing methodologies and ways of doing business. Any changethreatens them. Those who are enjoying powerful positions in anorganisation might fear losing their privileges because of the change. Then,there are those employees who fear that they would become obsolete afterthe change.

 

General uncertainty: Employees prefer the status-quo and do not like theuncertainty associated with changes. They feel

 

 

Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain. 10

Answer: SIPOC:The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) processprovides a template to define a process in order to map, measure, and/orimprove it. It is represented in a five column tabular format. In the 1980s, SIPOC was used in the TQM programmes of differentorganisations.

 

Q6. Explain Statistical Process Control (SPC) along with SPC theory and tools?

 Statistical Process Control (SPC)

 SPC theory and tools

Answer:

Statistical Process Control (SPC) is an important statistical quality controltool. Its concept originated from the manufacturing industry, but is nowapplicable for analysing, controlling, and improving any kind of repeatableprocess.

In general, the project processes might not be amenable to SPC techniquesbecause, by definition, the projects are of temporary nature with a fixed startand end dates, and result in a single project outcome.

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