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SEM 3 – MU0012-Employee Relations Management SMU MBA WINTER 2015 -2016


SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

Master of Business Administration – MBA Semester 3

MU0012-Employee Relations Management

(Book ID: B1734)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define Strategy. Describe the different strategy levels in an organization.

Answer. Definition of Strategy Johnson and Scholes define strategy as “The direction and scope of an organisation over the long-term; which achieves advantages for the organisation through its configuration of resources within a changing environment, to meet the needs of markets and to fulfill stakeholders’ expectations.”

The main levels of strategy of an organisation are:

  • Corporate level strategy: It frames the overall business direction and goals.
  • Business-unit level strategy: It specifies the methods the organization uses to compete in particular markets.


Q2. What do you mean by Human Resource Information System (HRIS)? Describe the various modules of HRIS. Discuss some of the HRIS software.

Answer. Definition of HRIS; – Human Resource Information Systems (HRIS) is a software application that caters to the human resource information needs of an organisation like monitoring employee attendance, payroll and benefits administration, career development, employee information, performance management, and training.


Q3. As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure.

Answer. Causes of Grievance; – Grievance may be defined as a complaint or resentment against any unjust or unfair act. Grievance is any issue associated with an organisation or its management such as employee discrimination or harassment by managers.

Reasons for grievances

Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often feel that they earn less than what they deserve.

Working environment: Issues related to the employee’s work environment like poor working conditions, defective equipment and machinery, tools, materials.


Q4. Discuss the Collective Bargaining Process and its issues.

Answer. The collective bargaining process comprises of five core steps:

  1. Prepare: This phase involves composition of a negotiation team. The negotiation team should consist of representatives of both the parties with adequate knowledge and skills for negotiation. In this phase both the employer’s representatives and the union examine their own situation in order to develop the issues that they believe will be most important. The first thing to be done is to determine whether there is actually any reason to negotiate at all. A correct understanding of


Q5. What is a Trade Union and what are its activities? Explain the functions of Trade Unions.

Answer. A trade union is an organisation made up of members (a membership-based organisation) and its membership must be made up mainly of workers. One of a trade union’s main aims is to protect and advance the interests of its members in the workplace.

Most trade unions are independent of any employer. However, trade unions try to develop close working relationships with employers. This can sometimes take the form of a partnership agreement between the employer and the trade union which identifies their common interests


Q6. Write a brief note on the following: –

  1. a) Trait theory
  2. b) ERG theory

Answer. a) Meaning and concept of Trait theory: –

The measurement of consistent patterns of habit in an individual’s behavior, thoughts, and emotions. The theory is based on the stability of traits over time, how they differ from other individuals, and how they will influence human behavior.

The traits that indicate strong leadership are as follows:

  • Intelligence: This refers to the mental ability of a person and is only a moderate predictor of leadership. The Intelligence Quotient (IQ) of a person can be used as a qualifier for high management jobs, but once the high position is attained, an effective leader also displays good


SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”


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