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Elective – Decision Support system

 

Dear Students, 
SMU MBA FALL 2014-2015 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

Case Study Project                   

 

 

Elective – Decision Support system

 

A courier Service, leader in global express and courier services for the corporate market, with the largest land and air infrastructure for the provisioning of door-to-door services carries 4.4 million packages with documents and cargo to more than two hundred countries every week. The company needs to implement a system that would allow them to scale and adapt faster to customers’ needs in order to increase account retention and development. Some of the key challenges that needed to be addressed are:

  • Lack of knowledge sharing across Contract Managers, reduced customer support efficiency
  • Lack of visibility of the value of each solution, and lack of control over individual activities:

In order to keep its leadership position, design a new system that would have to promote synergies between Contract Managers and leverage their knowledge, experience and solutions. It must also provide relevant data to the management team in order to assist them in making the best operational decisions in terms of resource allocation, workload and priority to increase efficiency and provide a higher quality of service to a larger customer base.

 

Dear Students, 
SMU MBA FALL 2014-2015 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

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