SMU MBA FALL 2015-2016 QM0019 FOUNDATIONS OF QUALITY MANAGEMENT
SMU MBA FALL 2015 -2016
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SMU MBA FALL 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
QM0019 FOUNDATIONS OF QUALITY MANAGEMENT
SMU MBA FALL 2015 3RD SEM ASSIGNMENT
Drive Fall 2015
Program MBA
Semester 3
Subject code & name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT
Q1. (i) Define “Total Quality Management” (ii) Describe the eight key dimensions of quality according to Garvin. (Definitions of TQM, Detailed description of Eight dimensions of quality) 2, 8
Answer: Total Quality Management (TQM): An importance aspect of quality management is quality culture. To manage quality as a culture, many organisations like IBM, Toyota, Motorola, and Hewlett-Packard (HP) follow a program called Total Quality Management (TQM). TQM is defined as an act of managing the quality of an
Q2. Explain the contributions of the following quality gurus towards quality management:
(a) Masaki Imai (5)
(b) W. Edwards Deming (5)
Answer: Masaki Imai: Masaki Imai is a Japanese consultant and a quality guru. He is known as the father of Continuous Improvement (CI), he developed the concept of Kaizen. Imai was also the founder of an international management and executive recruiting firm and he has worked as a quality consultant for over 200 organisations. Kaizen refers to ‘CI’ and is an inseparable aspect of TQM. Kaizen is a Japanese philosophy that
Q3. Describe ‘Quality policy’ and ‘Quality Objectives’ in details with examples. (Description of quality policy with an example, Description of quality objectives with an example) 5, 5
Answer: Quality Policy and Quality Objectives: The main purpose of SQM is to establish guidelines for the action
Qus:4 Explain the following in brief:
(a) Quality audits
(b) Productivity
- Explanation of quality audits
- Explanation of productivity
Answer:
Explanation of quality audits:
Quality has become one of the prime concerns of every organisation. When you visit any shop, the first thing that you notice about a product is its quality. Therefore, it is essential for every organisation to give priority to the quality of products provided to customers. You might have often noticed
Qus5. Write short notes on the following:
(a) Knowledge Management
(b) Quality Awards
- Short notes on ‘Knowledge Management’
- Short notes on ‘Quality Awards
Answer:
Short notes on ‘Knowledge Management’:
Knowledge Management or KM involves a range of strategies and practices that are used in an organisation for identifying, representing, and adapting perceptions and experiences from various dimensions. There
Q6. Define ‘Quality Costs’. Describe the different types of Quality Costs. (Definition of Quality Cost, Description of the different types of Quality Costs) 2, 8
Answer: Quality Costs: There is very close relationship between the two terms cost and quality. As you can assume, the cost of production of a basic e-book reader is different from the cost of production of a tablet PC. The better the quality you expect from a product, the greater will be the cost of its production. The reason is simple. In order
SMU MBA FALL 2015 -2016
Dear Students,
SMU MBA FALL 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
