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MU0016 — Performance Management and Appraisal BK ID-B1868

Dear Students,

SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”




SUBJECT CODE & NAME-MU0016 — Performance Management and Appraisal

BK ID-B1868

CREDIT & MARKS-4 Credits, 60 marks


Q1 Discuss the various stages involved in the evolution of Performance Management

(Explaining the evolution of Performance Management) 10


Evolution of Performance Management

Prior to the era of competition, performance management had little role in organisations. But even then, some form of evaluation existed. In the manufacturing industry, it is easy to evaluate performance since the output of the work can be physically counted. However, in the service industry, it is more difficult. For example, how do you measure the performance of a hotel waiter? Do you measure it by the number of people whom he serves or would you have to also consider the satisfaction the customer had? In the information era, it is even more difficult because organisations create value using knowledge.



Q.2. Discuss the principles and dimensions of Performance Management (Explaining the principles of Performance Management, Explaining the dimensions of Performance Management) 5,5




Principles of Performance Management


Every organisation has its own principles for performance management. Let us now discuss some key principles of performance management that are common to all organisations.


Q3 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance Appraisal process.

(Explain any three purpose of Performance Appraisal, Explain the Performance Appraisal Process) 3, 7


Purpose of Performance Appraisal

Performance appraisals are essential for the effective management and evaluation of staff. Appraisals help develop individuals, improve organisational performance, and feed into business planning. Formal performance appraisals are generally conducted annually for all staff in the organisation. Each employee is appraised by his/her line manager. Directors are appraised by the CEO, who, in turn, is appraised by the chairman or company owners, depending on the size and structure of the organisation. Performance appraisals generally review an individual’s performance against objectives and standards for the year, agreed at the previous appraisal meeting. Based on this, the career progression


Q.4. Write a brief note on the Employee’s responsibility in Performance Planning Mechanics. 10




Employee’s Responsibility in Performance Planning


 Just like the managers, the employees have seven responsibilities which can again be classified into responsibilities before the meeting and responsibilities after the meeting. Before the meeting the employees should:


  • Go through the organisation’s mission statement and their department or team goals.
  • Review their job description and determine their significant responsibilities.
  • Consider their roles and identify the most vital goals they should accomplish in the upcoming appraisal period.


Q.5. Discuss the skills that a line manager require for effective Performance Management. (Listing the skills, Explaining the skill) 1,9




Whether you are managing a team or a process, this practical, line manager or supervisor training programme will give you grounding in the essential skills and behaviours required to be able to communicate, motivate, build trust and lead with confidence and authority. Employee performance includes: Planning work and setting expectations. Continually monitoring performance. Developing the capacity to perform. Periodically rating performance in a summary fashion, and Rewarding good performance.


Q6 Write short notes on the following:


b)Behaviorally Anchored Rating Scales Method (BARS)

(Explaining the meaning and steps in MBO, Explaining the concept and process of BARS) 5,5


a) MBO

This method involves setting particular calculable goals with each employee and then respectively discussing his/her progress towards these goals. The term MBO refers to an inclusive organisation-wide goal setting and appraisal programme that consists of six main steps


Dear Students,

SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”


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