SMU MBA SEM 4-OM 0016 – QUALITY MANAGEMENT (4 CREDITS)
SMU MBA SUMMER 2015 -2016
Dear Students,
SMU MBA SUMMER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
DRIVE: Summer 2015
PROGRAM: MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE & NAME: OM 0016 – QUALITY MANAGEMENT (4 CREDITS)
BK ID: B2009
MARKS: 60
Qus:1 Explain the elements of ISO 9000.
- List and describe any 10 elements of ISO 9000.
Answer:
List and describe any 10 elements of ISO 9000:
- Management responsibility
- Quality system
- Contract review
Qus:2 Explain the forces of change that affect organizations.
- List and describe the forces of change that affect organizations.
Answer:
List and describe the forces of change that affect organizations:
- External forces of change: These forces from outside the organisation stimulate the need for change in an
Qus:3 What are the dimensions of service quality?
- List and explain the dimensions of service quality
Answer:
List and explain the dimensions of service quality:
There are five dimensions of service quality, as shown in Fig.
Q.4: What are the major differences between Total Quality Management (TQM) and Six Sigma?
Explain the steps involved in identifying customer requirements for product development.
- List any 5 major differences between Total Quality Management (TQM) and Six Sigma
- Describe the 5 step process involved in identifying customer requirements for product development.
Answer:
List any 5 major differences between Total Quality Management (TQM) and Six Sigma:
Total Quality | Six Sigma |
Qus:5 What is Poka-Yoke? Explain its different levels.
- Describe the term “ Poka- yoke”
- List the main principles of Poka Poke
- List the characteristics of Poka Yoke
- List and describe levels of PokaYoke
Answer:
Describe the term “ Poka- yoke”:
The term Poka Yoke is a combination of two Japanese words “poka” meaning unintended mistake and “Yoke” meaning prevent. The central idea of Poka Yoke is to design the organisational processes in such a way that mistakes are avoided or detected and corrected at an early stage of
Q.6: Explain the concept of Knowledge Support System (KSS). Explain its types.
- Define KSS
- What are the components of KSS
- What criteria should be met for the for the successful implementation of KSS
- What is the scope of KSS
- Describe the two types of KSS
Answer:
Define KSS:
Knowledge Support System (KSS) or Knowledge Collaboration System (KCS) is a computer based application that supports effective knowledge management in an organisation. KSS is also classified into two types, namely manual support system and intelligent support system. It involves knowledge
SMU MBA SUMMER 2015 -2016
Dear Students,
SMU MBA SUMMER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”