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SMU MBA SEM 4-OM 0016 – QUALITY MANAGEMENT (4 CREDITS)

SMU MBA SUMMER 2015 -2016

 

Dear Students, 

 

SMU MBA SUMMER   2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

DRIVE: Summer 2015

PROGRAM: MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)

SUBJECT CODE & NAME: OM 0016 – QUALITY MANAGEMENT (4 CREDITS)

BK ID: B2009

MARKS: 60

 

Qus:1 Explain the elements of ISO 9000.

  • List and describe any 10 elements of ISO 9000.

Answer:

List and describe any 10 elements of ISO 9000:

  1. Management responsibility
  2. Quality system
  3. Contract review

 

 

Qus:2 Explain the forces of change that affect organizations.

  • List and describe the forces of change that affect organizations.

Answer:

List and describe the forces of change that affect organizations:

  1. External forces of change: These forces from outside the organisation stimulate the need for change in an

 

 

Qus:3 What are the dimensions of service quality?

  • List and explain the dimensions of service quality

Answer:

List and explain the dimensions of service quality:

 

There are five dimensions of service quality, as shown in Fig.

 

 

 

Q.4: What are the major differences between Total Quality Management (TQM) and Six Sigma?

Explain the steps involved in identifying customer requirements for product development.

  • List any 5 major differences between Total Quality Management (TQM) and Six Sigma
  • Describe the 5 step process involved in identifying customer requirements for product development.

Answer:

List any 5 major differences between Total Quality Management (TQM) and Six Sigma:

 

Total Quality Six Sigma

 

 

Qus:5 What is Poka-Yoke? Explain its different levels.

  • Describe the term “ Poka- yoke”
  • List the main principles of Poka Poke
  • List the characteristics of Poka Yoke
  • List and describe levels of PokaYoke

Answer:

Describe the term “ Poka- yoke”:

The term Poka Yoke is a combination of two Japanese words “poka” meaning unintended mistake and “Yoke” meaning prevent. The central idea of Poka Yoke is to design the organisational processes in such a way that mistakes are avoided or detected and corrected at an early stage of

 

 

 

Q.6: Explain the concept of Knowledge Support System (KSS). Explain its types.

  • Define KSS
  • What are the components of KSS
  • What criteria should be met for the for the successful implementation of KSS
  • What is the scope of KSS
  • Describe the two types of KSS

Answer:

Define KSS:

Knowledge Support System (KSS) or Knowledge Collaboration System (KCS) is a computer based application that supports effective knowledge management in an organisation. KSS is also classified into two types, namely manual support system and intelligent support system. It involves knowledge

 

SMU MBA SUMMER 2015 -2016

 

Dear Students, 

 

SMU MBA SUMMER   2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

 

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