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ASSIGNMENT DRIVE FALL 2013

PROGRAM/SEMESTER MBADS — (SEM 4/SEM 6) / MBAN2 / MBAFLEX — (SEM 4) PGDTQMN — (SEM 2)

SUBJECT CODE & NAME QM0017 QUALITY MANAGEMENT SYSTEMS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

1. Describe the various clauses provided by ISO 9001:2008 standard

A

Meaning of ISO 9001:2008 standard

Listing the Clauses

Explanation of the Clauses provided by ISO 9001:2008 standard

 

 

2. Elucidate the various documentation requirements of AS 9100. List out the various benefits of implementing AS 9100.

A

Meaning of AS 9100

Documentation requirement of AS 9100

Listing the benefits of AS 9100

 

 

3. Explain the requirements of ISO 14001. Describe features and the benefits of ISO 14001.

A

Requirements of ISO 14001

Features

Benefits

 

 

4. Explain the framework of ISO/IEC 20000

A

Meaning of ISO/IEC 20000

Framework of ISO/IEC 20000

 

 

5. Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS) standard ISO18001.

A

Meaning of OHSAS

Elements of OHSAS

Benefits of OHSAS

 

 

6. Explain the framework of (Customer Operations Performance Centre) COPC 2000.

List out the various benefits of COPC 2000.

A

Meaning of COPC 2000

Framework of COPC 2000

Benefits of COPC 2000

 

 

ASSIGNMENT DRIVE FALL 2013

PROGRAM/SEMESTER MBADS — (SEM 4/SEM 6) / MBAN2 / MBAFLEX — (SEM 4) PGDTQMN — (SEM 2)

SUBJECT CODE & NAME QM0015 ISO/QS 9000 ELEMENTS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

1. Explain the following

a) Advanced Product Quality Planning (APQP)

b) Failure Mode and Effects Analysis (FMEA)

c) Production Part Approval Process (PPAP)

A

Explanation of APQP

Explanation of FMEA (Types, Benefits)

Explanation of PPAP

 

 

2. Discuss the different tiers of documentation in ISO/QS 9000. Describe document control procedures for internal and external documents.]

A

Different tiers of documentation

Document control procedures (internal & external documents)

 

 

3. Explain preservation, protection and maintenance of customer supplied products.

A

Preservation of Customer supplied products

Protection of Customer supplied products

Maintenance of Customer supplied products

4. Explain Preventive maintenance, Risk management and the importance of Environmental regulations.

A

Explanation of Preventive maintenance

Explanation of Risk management in ISO 9000

Importance of Environmental regulations

 

 

5. Differentiate between Internal and External auditors. Explain the audit process.

A

Difference between Internal and External Auditor

Audit Process – Preparing for an Audit

 

 

6. Explain Data Analysis Performance Assessment and Defect Analysis.

A

Explanation of Data Analysis Performance Assessment

Explanation of Defect Analysis

 

 

ASSIGNMENT DRIVE FALL 2013

PROGRAM/SEMESTER MBADS — (SEM 4/SEM 6) / MBAN2 / MBAFLEX — (SEM 4) PGDTQMN — (SEM 2)

SUBJECT CODE & NAME QM0016 MANAGING QUALITY IN THE ORGANIZATION

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

1. A leader cannot be effective unless he possesses certain qualities. Explain the roles, responsibilities and qualities of an effective leader. Differentiate between Transformational and Transactional Leadership.

A

Roles and responsibility of a Leader

Qualities of an effective Leader

Difference between Transactional Leadership and Transformational Leadership

 

 

2. Explain the following:

a) Cognitive dissonance theory

b) PDCA Cycle

A

Explanation of Cognitive dissonance theory

Explanation of PDCA Cycle (Meaning, Stages, Implementation)

 

 

3. Strategic quality planning is an integral part of every quality management activity. Explain the strategic quality planning process.

A

Meaning of Strategic quality planning

Strategic quality planning process.

 

4. Describe the Quality functions and guidelines for quality systems.

A

Functions of Quality

Guidelines for Quality Systems

 

 

5. Motivation is a process of making a person to constantly think towards a goal and encourage him to be focussed in order to meet the target. Discuss the types of motivation and the techniques used to motivate the employees. Explain Maslow’s hierarchy of needs.

A

Types of Motivation

Techniques used to motivate the employees

Maslow’s hierarchy of needs

 

 

6. Describe the need for changing organisational culture for Total Quality. Explain the elements of Total Quality Culture.

A

Changing Organisational Culture for TQ.

Elements of Total Quality Culture

 

 

ASSIGNMENT DRIVE FALL 2013

PROGRAM/SEMESTER MBADS — (SEM 4/SEM 6) / MBAN2 / MBAFLEX — (SEM 4) PGDTQMN — (SEM 2)

SUBJECT CODE & NAME QM0018 QUALITY DEVELOPMENT METHODS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

1. Performance analysis is an assessment of process, equipment, employee or any other factor to gauge the progress towards predetermined goals. Explain briefly the steps for conducting performance analysis. What are the advantages of performance analysis?

A

Meaning of performance analysis

Steps for conducting performance analysis

Advantages of performance analysis

 

 

2. Discuss supplier development process. Explain the reasons for supplier development.

A

Meaning of supplier development

Supplier development process

Reasons for Supplier Development Program

 

 

3. Describe the features of Total Systems Intervention (TSI). Explain the phases in TSI Process.

A

Meaning of TSI

Features of TSI

Phases in TSI process

 

4. Stakeholder participation improves the organisational processes. Explain importance and principles of stakeholder participation.

A

Meaning of stakeholder participation

Importance of stakeholder participation

Principles of stakeholder participation

 

 

5. Discuss the stages of Benchmarking. Briefly explain the types of benchmarking.

A

Meaning of Benchmarking

Stages of Benchmarking

Types of Benchmarking

 

 

6. Explain DMAIC and DMADV models. Distinguish between DMAIC and DMADV

A

Explanation of DMAIC model

Explanation of DMADV model

Differences