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MU0012—Employee Relations Management


Master of Business Administration- MBA Semester 1

MU0012—Employee Relations Management-4 Credits

(Book ID: B1734)

Assignment (60 Marks)

Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts?

Answer. Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting (Ra him, 2002, p. 208). Conflict management minimizes the negative outcomes of conflict and promotes the positive outcomes of conflict with the goal of improving learning in an organization.


Q2.What is meant by organizational culture? What are the elements and dimensions of organizational culture?

Answer. Organizational culture is the behavior of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values, visions, norms, working language, systems, symbols, beliefs and habits. It is also the pattern of such collective behaviors and assumptions that are taught to new organizational members as a way of perceiving, and even thinking and feeling. Organizational culture affects the way people


Q3. Explain the importance and features of Human Resource Information systems (HRIS).

Answer. A Human Resources Management System (HRMS) or Human Resources Information System (HRIS) refers to the systems and processes at the intersection between human resource management (HRM) and information technology. It merges HRM as a discipline and in particular its basic HR activities and processes with the information technology field, whereas the programming of data processing systems evolved into standardized routines and packages of enterprise resource planning (ERP) software.


Q4.What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances?

 Answer. Grievance Redressal Mechanism for its employees, advising the officers from time to time to put in their best efforts, to examine the grievances submitted by the workmen in a better manner at different stages and redresses the grievances expeditiously.  The genuine grievances of the workmen are attended to by the managerial personnel in a well established manner and this procedure i.e. Grievance Redresseal Procedure is followed at 3 levels for prompt action.


Q5. What are trade unions? What are the objectives and activities of trade unions?

Answer. A trade union may be: (a) Accompany union that represents interests of only one company and may not have any connection with other unions. Also called house union, a company union is often a bogus one and generally illegal. (b) A general union that represents workers from several companies in the same industry. Also called industrial union. (c) A craft union that represents skilled workers in a particular field such as carpentry or welding.


Q6. Write a brief note on stress and employee wellness in organizations.

Answer. Stress is a normal physical response to events that make you feel threatened or upset your balance in some way. When you sense danger — whether it’s real or imagined — the body’s defenses kick into high gear in a rapid, automatic process known as the “fight-or-flight” reaction, or the stress response.

The stress response is the body’s way of protecting you. When working properly, it helps you stay focused, energetic, and alert. In emergency situations, stress can save your life — giving you extra strength to defend yourself, for example, or spurring you to slam on the brakes to avoid

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