QM0025- Quality Standards and Models
Drive
SPRING 2016
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM 4)
PGDTQMN (SEM 2)
Subject code & name – QM0025- Quality Standards and Models
Book ID – B1932
Credit and Max. Marks – 4 credits; 60 marks
Q1. What is meant by “Environmental management”? What are the key environmental issues faced by the world? 10
Answer: Environmental Management:The earth nurtures multiple forms of life and sustains various humanactivities. However, of late, due to a growth in population and excessiveexploitation of natural resources, there is a great threat to the co-existenceof diverse creatures and the sustainable development of human beings.This necessitates the adoption of environmental management. It involvesthe mobilisation of
Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007. 10
Answer: Contents of OHSAS 18001:2007: Due to increased awareness, customers now demand for products of anorganisation that is certified according to the OHSMS standard. In responseto this customer demand, the OHSAS 18001 has been developed. Theobjective of OHSAS 18001 is to support and promote
Q4. Write short notes on the following: 5, 5
(a) IT Service Management
(b) Information Security Management
Answer: (a) IT Service Management:Businesses in today’s highly competitive world continue to face fundamentalissues pertaining to the value of, sustainability of, and satisfaction with IT.
While the IT sector has seen tremendous growth in the past, and the growth potential in the future is also promising, IT organisations within businesses today are under increasing pressure to justify the value of IT and reduce IT
Q5 Process Area Threads in PCMM
- Process Area Threads in PCMM 10
Answer:
The four areas of concern thatare addressed by PAs linked across maturity levels in the PCMM are asfollows:
- Developing individual capability
- Building workgroups and culture
- Motivating and managing performance
- Shaping
Q6 Explain – Major Clauses of AS 9100C
- Major Clauses of AS 9100C
Answer:
Major Clauses of AS 9100C
The major clauses of AS 9100C are as follows:
QMS: This clause describes the general requirements along withdocumentation requirements, such as the quality manual, procedures, workinstructions, and records. It establishes the system, defines the
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