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QM0025- Quality Standards and Models







Subject code & name – QM0025- Quality Standards and Models

Book ID – B1932

Credit and Max. Marks – 4 credits; 60 marks


Q1. What is meant by “Environmental management”? What are the key environmental issues faced by the world? 10

Answer: Environmental Management:The earth nurtures multiple forms of life and sustains various humanactivities. However, of late, due to a growth in population and excessiveexploitation of natural resources, there is a great threat to the co-existenceof diverse creatures and the sustainable development of human beings.This necessitates the adoption of environmental management. It involvesthe mobilisation of



Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007. 10

Answer: Contents of OHSAS 18001:2007: Due to increased awareness, customers now demand for products of anorganisation that is certified according to the OHSMS standard. In responseto this customer demand, the OHSAS 18001 has been developed. Theobjective of OHSAS 18001 is to support and promote



Q4. Write short notes on the following: 5, 5

(a) IT Service Management

(b) Information Security Management

Answer: (a) IT Service Management:Businesses in today’s highly competitive world continue to face fundamentalissues pertaining to the value of, sustainability of, and satisfaction with IT.

While the IT sector has seen tremendous growth in the past, and the growth potential in the future is also promising, IT organisations within businesses today are under increasing pressure to justify the value of IT and reduce IT



Q5 Process Area Threads in PCMM

  • Process Area Threads in PCMM 10



The four areas of concern thatare addressed by PAs linked across maturity levels in the PCMM are asfollows:


  1. Developing individual capability
  2. Building workgroups and culture
  3. Motivating and managing performance
  4. Shaping



Q6 Explain – Major Clauses of AS 9100C

  • Major Clauses of AS 9100C


Major Clauses of AS 9100C

The major clauses of AS 9100C are as follows:


QMS: This clause describes the general requirements along withdocumentation requirements, such as the quality manual, procedures, workinstructions, and records. It establishes the system, defines the


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