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MA0039 & RETAIL BANKING

DRIVE Spring 2015

PROGRAM MBADS (SEM 3/SEM 5) MBAFLEX/ MBA (SEM 3) PGDBMN (SEM 1)

SUBJECT CODE & NAME MA0039 &  RETAIL BANKING

BK ID B1619

CREDITS  4

MARKS 60

Q1 Explain the reasons for retail growth- An analysis. Give the advantages of retail banking. Explain the barriers to the development of banking sector in India. 

(Explanation of reasons for retail growth-an analysis, Advantages of retail banking, Explanation of the barriers to the development of banking sector in India)3,3,4

Answer.

Reasons for retail growth-an analysis

  1. Economic prosperity and the consequent increase in purchasing power have given a boost to a consumer boom. Note that during the 10 years after 1992, India’s economy grew at an average rate of 6.8 percent and continues to grow at

 

Q2.

Write short notes on:

  1. a) Door step Banking
  2. b) Mobile Banking

 (Door step banking, Mobile Banking)4,6  

Answer.

  1. a) Door step Banking

Customers demand for services is such that banks need to provide banking service at their place of residence. Phone banking has been developed in banks to cater to such requirements of the customers. Through phone banking, a

 

Q3 Explain about the types of customers in retail banking.  

Individuals

  • Joint account holder
  • Sole proprietor
  • Partnership
  • Karta

Answer.

Joint account holder

Two persons can open a joint account with a bank. Bank is required to obtain clear operational instructions from the joint account holders. The account can operated

Jointly – account operated jointly by

 

Q4. Explain about cheque and its features. Explain the aspects on which a banker has to verify.

 (Explanation of cheque and its features, Explanation of aspects on which a banker has to verify)3,7 

Answer.

Ccheque and its features

Cheques are the main instruments, which are used in settlement of money transactions. When a cheque is presented for payment, a banker is required to verify whether the cheque is in order before effecting payment.  According to section 6

 

Q5. Explain about clearing cheque and its features. Explain about Inter Bank Settlements. 

(Explanation of clearing cheque, Explanation about Inter bank settlements)5,5

Answer.

Clearing cheque

Cheques are used as instruments to settle business transactions. One customer draws a cheque in favour of another customer and hands over   the cheque in settlement of his dues arising out of a business transaction. The person who draws the cheque is called ‘drawer’ and the person in whose favour the cheque is drawn is called ‘payee’.  The payee

 

 

Q6. Explain on Leveraging Technology. Write about Product and process innovation. Also write down on Technology Vs Global competition.

(Explanation on leveraging technology, Explanation on product and process innovation, Explanation on Technology Vs Global competition) 3,5,2

Answer.

 Leveraging technology

The implementation of technology in banks has prompted them to leverage technology to a maximum extent to offer services through multiple channels. Both banks and customers are benefited through leverage of technology. Other than traditional banking, banks are able to offer new products and services through leverage of technology and include, ATM

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