QM0013 QUALITY MANAGEMENT TOOLS
Dear Students,
SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”
DRIVE-SUMMER 2014
PROGRAM/SEMESTER- MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3)
PGDTQMN (SEM 1)
SUBJECT CODE & NAME-QM0013 QUALITY MANAGEMENT TOOLS
BK ID- B1243
CREDIT-4
MARKS-60
Q.1. “An organization can have various benefits from having an efficient Quality Management System”. Explain the need of Quality Management Systems in an organization. List the advantages of Quality Management Systems. (Need of Quality Management Systems in an organization, Advantages of Quality Management Systems) 5, 5
ANS:
Need of Quality Management Systems in an organization
Quality Management System is defined as “A set of corresponding activities to direct and control an organisation in order to improve the value and efficiency of its performance.” An organisation can have various benefits from having an efficient Quality Management System (QMS) in place. The main goal of the QMS is the professional relationship
Q.2. “QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service”. Explain the Approaches and Phases of Quality Function Deployment (QFD). (Meaning of QFD, Approaches of QFD, Phases of QFD) 2,4,4
ANS:
Meaning of QFD
Quality function deployment is a planning tool used to fulfil customer needs and expectations. It is a discipline approach to product design, engineering and production and provides an in depth evaluation of a product. An organisation which has implemented QFD can improves knowledge, productivity and quality, reduces costs, product
Q.3. a) Reliability engineering is concerned with four key elements. Discuss. b) Explain software reliability. (Meaning of Reliability, Key elements of Reliability, Explanation of Software reliability) 2, 4, 4
ANS:
Meaning of Reliability
Reliability is a probability of a device (system, vehicle, machine, product or service) performing its purpose (its intended function) adequately for a specified period of time under specified operating conditions encountered. Reliability may be defined in several ways. Some of the definitions are as follows:
Q.4. Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design. (Explanation of Robust Design Optimization Strategy, Steps followed in Robust Parameter Design.) 5,5
ANS:
Robust Design Optimisation Strategy
Robust Design Optimisation (RDO) is currently a high priority problem. The theory of RDO helps to find out an ideal technical solution stating that, it is possible to implement a technical solution in practice with high probability. The RDO Strategy of Indirect Optimisation based on Self-Organisation
(IOSO) Technology executes the narrative progress response surface strategy. This strategy varies extensively from
Q.5. “Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time”. Explain the basic components of quality control charts. Describe the benefits and drawbacks of quality control charts. (Components of quality control charts, Benefits of control charts, Drawbacks of control charts) 4, 3, 3
ANS:
Basic Components of Quality Control Charts
There are charts using which you can find out both special and common cause variation in a process. They are called control charts, or sometimes Shewhart charts. There are different varieties of control charts that are applied to the
Q.6. What is business excellence? What are the steps involved in achieving organisational excellence? (Meaning of Business Excellence, Steps involved in achieving organizational excellence) 4,6
ANS:
Business Excellence
Business Excellence is a set of techniques adopted to improve the efficiency of various processes within an organisation. Business excellence uses quality management principles and tools in the business management process and focuses on improving the performance based on principles of customer focus, stakeholder value, and process management. The major tools used are balanced scorecard, Lean, Six-Sigma statistical tools, project management and
Dear Students,
SMU MBA Summer 2014 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420 or S M S your “ Email ID ” us in the following Format “ On +91 9995105420 we will reach back you with in 24H ”