SMU MBA ASSIGNMENTS

Archive for July, 2012

July 16, 2012 By: Meliza Category: 1st SEM

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Q2. ABC Ltd. provides the information as shown in table 6.21 regarding the cost, sales, interests and selling prices. Calculate the DFL. Details of ABC Ltd. Output 20,000 units Fixed costs Rs.3,500 Variable cost Rs.0.05 per unit Interest on borrowed funds Nil Selling price per unit 0.20 Hint calculate DFL = )}}

July 16, 2012 By: Meliza Category: 1st SEM

Solution : DFL={Î”EPS/EPS} Ã· {Î”EBIT/EBIT}

Or DFL = EBIT Ã· {EBIT–I–{Dp/(1-T)}}

Q3. Two companies are identical in all respects except in the debt equity profile. Company X has 14% debentures worth Rs. 25,00,000 whereas company Y does not have any debt. Both companies earn 20% before interest and taxes on their total assets of Rs. 50,00,000. Assuming a tax rate of 40%, and cost of equity capital to be 22%, find out the value of the companies X and Y using NOI approach? Hint: use the formula K0 = [B/(B+S)]Kd + [S/(B+S)]Ke

July 16, 2012 By: Meliza Category: 1st SEM

Solution

S= 1000,000/.22 =4545454.5

B=25,00,000

=K0=[25,00,000/[2500000+4545454.5)].14+[4545454.5/2500000+4545454.5)].22

0.0496+.142 =.1915 or 19.15%

V = 5000000/0.1915 = 26,109,660.57 (more…)

Q1. The following data is available in respect of a company : Equity Rs.10lakhs,cost of capital 18% Debt Rs.5lakhs,cost of debt 13% Calculate the weighted average cost of funds taking market values as weights assuming tax rate as 40% Hint: WACC = W e K e + W p K p +W r K r + W d K d + W t K

July 16, 2012 By: Meliza Category: 1st SEM

WACC = 0.67*.18+0.33*13(1-.40)

=0.146 or 14.6%

A calculation of a firm’s cost of capital in which each category of capital is proportionately weighted. All capital sources – common stock, preferred stock, bonds and any other long-term debt – are included in a WACC calculation. All else equal, the WACC of a firm increases as the beta and rate of return on equity increases, as an increase in WACC notes a decrease in valuation and a higher risk.

What will be your strategy of stores building if you are involved in business for import- export of sea food items?

July 14, 2012 By: Meliza Category: 1st SEM

ABC Seafood Market will be providing customers with the finest quality seafood for years. The business is primarily wholesale to area restaurants. We purchase

seafood directly from local fishermen and contacts all along the Florida panhandle. This allows us to pick from the finest selection of seafood available anywhere.

Currently, we sell to over sixty restaurants. This 10% increase over last year and we estimate that we will have additional restaurants as customers next year.

ABC Seafood Market plans to expand our storefront and sell direct to the public. In our expanded market, we will bring our commitment of quality, freshness and

great prices to the public. By purchasing in large quantities we are able to pass the savings on to our customer. (more…)

Q 1. Write a brief note on Qualitative research method.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Qualitative research methods are one of the foremost research methods which find out what people do, know, think and feel. There are multiple ways of gathering information. Qualitative method is different from quantitative method mainly because their end result is different. The results of qualitative methods help in the continuous improvement activities. Overall appreciation of an occurrence, highlighting interesting aspects, and generating specific theory are the goals of qualitative research. A preliminary explanation of an incident is provided by the researchers of qualitative methods. Some of the examples for qualitative methods are group focus, observation, survey, interviews, naturalistic, analysis of the content, and the case study.  (more…)

Q 1. What is meant by performance analysis? Describe the “job performance needs” in an organization.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Performance analysis is an assessment of process, equipment, employee, or any other factor to gauge progress towards predetermined goals. It is guided and assessed by effectiveness, efficiency, and equity. Front-end performance analysis is one of the most important investments that the organisations should make to achieve maximum return on all other investments in human performance. (more…)

Q 1. What is COPC 2000? What are the benefits of COPC 2000?

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The COPC-2000 CSP Standard was established in 1996, by leading technology corporations that outsourced and function contact centres For example, Microsoft, Compaq, Intel Corporation, Novell, and Dell), other companies with customer service provided by their within managed centres For example, American Express, L.L. Bean, and Motorola. Individuals with broad experience in operations management and performance improvement converged in to prepare an exclusive standard. All of them, at that time, were buyers, providers, or senior managers responsible for the operational management of customer service operations. They were not satisfied with the performance of existing operations, they worked together to have effective work place maintaining standards and improve industry service levels. (more…)

Q 1. Write a brief note on ISO 9001:2008

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The International Organisation for Standardization (ISO) was founded in 1946 to develop a common set of processes such as manufacturing, common trade, and communications that supported the objectives set by the quality management systems of an organisation. The first standard was published in 1987 and it has been under constant revision in 1994, 2000. The current revision published in Nov 2008 is ISO 9001:2008. (more…)

Q 6. Describe the principles of business ethics. Explain the importance of Corporate social responsibility

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Principles and Benefits of Business Ethics

When businesses think of only making money, it becomes pure capitalism. Although making money is not wrong, the way in which money is made matters a lot. There are certain etiquettes to be followed to do business and these are called the business ethics.

When the ethics of business are in place, good business practices are seen and there by organisations benefit on the long run.  (more…)

Q 1. Explain the various theories of motivation.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Some theories based on motivation and empowerment and how to make them work in an organisation. We begin with the theories of motivation.

Maslow’s hierarchy of needs

Psychologist Abraham Maslow was the first to introduce the concept of hierarchy of needs in his 1943 paper “A Theory of Human Motivation”. This hierarchy suggests that people are motivated to fulfil their basic needs before moving on to other needs.  (more…)

Q 1. Describe the three leadership styles.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The dominant behaviour pattern of a leader-manager in relation to his subordinates is known as leadership style. There are three basic styles of leadership as follows:

• Autocratic or Authoritative Style.
• Democratic or Participative Style, and
• Laissez-faire or Free-rein Style. (more…)

Q 6. Explain the importance of training. What is training needs assessment? What are the activities performed during and after training?

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Importance of Training

Traditionally, the purpose of training and development is to ensure that employees can effectively complete their work. Today, organisations have intense pressure to stay have a competitive advantage through innovation and reinvention. Organisations must foster the trend of continuous learning as a social responsibility to ensure they are competitive in the global marketplace. (more…)

Q 5. How do you evaluate and deal with non-conforming products?

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The evaluation of a non conformed product involves assessing the non conformity of the product. It includes the steps to investigate and notify the persons or organisations responsible for non-conformance. There are two major types of non conformances, and it is essential to divide them into subcategories. They are

• A non-conformed product — which the organisation gives to its customers, which does not meet the required specifications.
• A non conformed process — Where it is not possible to perform as per the product specifications.  (more…)

Q 4. Write a note on ‘traceability’ and its importance

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The process of Product Traceability maintains records of all products and parts from purchasing to finished goods. Traceability ensures product tracking thereby satisfying customer that they get the right product in time. Traceability improves product control since it has the capability to identify and track a product or a component to its roots.  The point of origin may be a particular lot or batch of products, production line and time frame, field, or supplier. Traceability provides a means of identifying the units for recall.  Some products (e.g. aircraft components, fresh product, meat) require complete traceability (more…)

3. Write a note on in-process inspection and testing.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- In-process inspection and testing are performed to validate the features and characteristics during the assembly or processing of products. The objective hence is to verify and document specifications and requirements that pertain to final product and that it is stable and can continue to meet the specifications and requirements throughout the product run. The product is put into inspection and test as per the quality plan or the other procedures of documentation. The main objective behind this is to identify the changes at various levels of production, especially the context where the characteristics of the products are exposed to measurement. (more…)

Q 2. What is meant by ‘product identification’ with respect to QS 9000? Explain its importance.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The standard expects the supplier to establish and maintain appropriate documented procedures for identifying the product by suitable means from receipts and during the stages of production, delivery, and installation.

Some of the important product identifiers are:

• Serial code
• Date code
• Batch code
• Lot number (more…)

Q 1. Write a note on ‘purchasing’ in QS 9000. Explain the importance of ‘purchasing’.

July 14, 2012 By: Meliza Category: 1st SEM

QS-9000 is much more specific on Purchasing than ISO 9000. It states that you have to ensure that you purchase only from an approved suppliers, which is facilitated with an approved supplier list. Also, you have to check materials against local regulations for safety, engineering, and environmental conformance. This requirement brings about uniformity in expectations and validations and is applicable for all countries, notwithstanding where your purchasing department operates.

In QS 9000, the requirement states that while evaluating your own suppliers, they should be chosen based on the capabilities and the terms of your purchasing contracts. QS 9000 makes automotive makers to see a uniform quality model used throughout the hierarchy of suppliers. You should plan on auditing your suppliers against QS-9000, or requiring third-party registration as an alternative. (more…)

Q 6. What is meant by documentation? What are the main objectives of documentation?

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- A Document is an information carrier and is the primary source of information. Examples of the media formats used for documentation are paper, film or computer disks. The Documentation activity carried by an organisation depends on the size of the organisation, the different processes and the skills and competence of the employees performing it.

Some of the main objectives of an organisation’s documentation are: (more…)

Q 5. What is meant by contract review? Explain.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- Contract review is an interesting requirement due to its ambiguity in terms of interpretation. Contract review is the process of gathering the stated and un-stated needs and expectations of customers and communicating these needs and expectations to all departments within the company. All contract review activities are documented and analysed for improvements. (more…)

Q 4. Discuss the importance of handling of inventory

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The organisation must make sure that the handling, storage and delivery of the product is done in an efficient manner. There must be a well documented procedure and methods of handling that prevents the damage and the deterioration of the product. In the case of software industry, handling refers to necessary action that the organisation must take to protect the software from unauthorised changes, software alterations and virus infections.

Handling of the products will take several forms. In some cases, there will be notices on the products that warn you of dangers. In other cases, you can provide containers and other equipments. The handling of the product requires excellent planning, control and a well documented system which should be followed for incoming, in-process and the final product. These methods are applicable not only during the delivery, ……… (more…)

Q 3. Describe the importance of Quality manual.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- There are three major Quality Objectives that will successfully help your organisation achieve commitments expressed in the Quality Policy:

Employee superiority:  (more…)

Q 2. What is QS 9000? Discuss the background of QS 9000.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- QS 9000 is the name given to the Quality System Requirements of the automotive industry which were developed by Chrysler, Ford, General Motors and major truck manufacturers and issued in late 1994.  (more…)

Q 1. Describe the eight quality management principles on which the quality standards of the ISO 9000 are based.

July 14, 2012 By: Meliza Category: 1st SEM

Ans:- The eight quality management principles are defined in ISO 9000, Quality management systems Fundamentals and vocabulary, and in ISO 9004, quality management systems guidelines for performance improvements.

This section provides you the standardised descriptions of the principles as they appear in ISO 9000, In addition, it provides examples of the benefits obtained from their use and of actions that managers typically take in applying the principles to improve their organisations’ performance.  (more…)

Q.1 Explain Relationship between PERT & CPM. Also describe the framework required for PERT & CPM

July 14, 2012 By: Meliza Category: 1st SEM

Business forecasting is a process used to estimate or predict future patterns using business data. Some examples of business forecasting include estimating quarterly sales, product demand, customer lifetime value and churn potential, inventory and supply-chain reorder timing, workforce attrition, website traffic, and predicting exposure to fraud and risk. Several powerful estimation functions are commonly used to perform business forecasting: time series analysis, causal models, and regression analysis. Business forecasting supports executives, analysts and end users in decision-making using decision support systems such as business intelligence. It involves predicting the future outcome of various business decisions. This includes the future of the business as a whole, the future  of an existing or proposed product or product line, and the future of the industry in which the business operates, to name a few. Forecasting is used to answer important questions, such as: (more…)

Q1. Discuss the advantages of Decision Tree.

July 14, 2012 By: Meliza Category: 1st SEM

A decision tree is a decision support tool that uses a tree-like graph or model of decisions and their possible consequences, including chance event outcomes, resource costs, and utility. It is one way to display an algorithm. Decision trees are commonly used in operations research, specifically in decision analysis, to help identify a strategy most likely to reach a goal. If in practice decisions have to be taken online with no recall under incomplete knowledge, a decision tree should be paralleled by a probability model as a best choice model or online selection model algorithm. Another use of decision trees is as a descriptive means for calculating conditional probabilities. (more…)

Q 1. Describe the four basic elements of a contract.

July 14, 2012 By: Meliza Category: 1st SEM

Contract is a binding agreement between two or more parties. Once signed, this agreement can be enforced by either a court of law or binding arbitration. Because legal contracts cannot be signed under duress, there is the “mirror image” standard of binding agreement. This simply means that each party must be as willing to sign the agreement as the other. The concept of “breach of contract” is recognized by state and federal laws and is a valid reason for litigation. (more…)

Q 1. Describe in brief the three major aspects of business processes.

July 14, 2012 By: Meliza Category: 1st SEM

Rummler & Brache (1995) use a definition that clearly encompasses a focus on the

organization’s external customers, when stating that

”a business process is a series of steps designed to produce a product or service. Most

processes (…) are cross-functional, spanning the ‘white space’ between the boxes on

the organization chart. Some processes result in a product or service that is received by

an organization’s external customer. We call these primary processes. Other processes

produce products that are invisible to the external customer but essential to the effective

management of the business. We call these support processes.” (more…)

Q1. Define the term ‘quality’. Explain in brief the project quality management.

July 14, 2012 By: Meliza Category: 1st SEM

Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables),[1] undertaken to meet unique goals and objectives,[2] typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations),[3] which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies.

Q 6. Explain the difference between program and project in Business

July 14, 2012 By: Meliza Category: 1st SEM

Many people are uncertain about the difference between a project and a program (also please refer to note on spelling conventions used on ICB.com).

Management consultants are regularly involved in supporting clients through periods of complex change and consequently clarity on the basic definitions of a project and a program, and the difference between a project and a program are important (more…)

Q 1. Describe the seven step risk management planning process

July 14, 2012 By: Meliza Category: 1st SEM

Risk is real for any company or organization. Don’t kid yourself. Things happen when you least expect them to happen. Are YOU ready for the unimaginable, the unexpected, the unwanted? As an executive, have you put your head in the sand around risk? Do you pretend that all is well, and nothing will change? If so, it’s time to face reality: data gets lost, buildings burn, people resign. When any of these occur, your organization is at risk for malfunction, inefficiency, chronic struggle, revenue loss, and even total failure. Is this the path you want to go down? (more…)

Q 1. Describe the five phases of risk management process.

July 14, 2012 By: Meliza Category: 1st SEM

Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives, whether positive or negative) followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities.  (more…)

Q 6. Describe the actions that can be used to minimize the causes of disputes and claims in contracts.

July 14, 2012 By: Meliza Category: 1st SEM

No customer or contractor wants its contract plagued by disputes.  Resolving disputes absorbs valuable resources, frequently sours the present contractual relationship and could affect future business relationships between the parties.  Ironically, some of the leading causes of disputes are the easiest to minimize through careful contract negotiation and administration.  Three of these are discussed below with simple, but often overlooked, precautions that can help to avoid them. (more…)

Q 1. Compare strategic level analysis & Operational level analysis for Make or Buy decision

July 14, 2012 By: Meliza Category: 1st SEM

The make-or-buy decision is the act of making a strategic choice between

producing an item internally (in-house) or buying it externally (from an outside

supplier). The buy side of the decision also is referred to as outsourcing. Make-or-

buy decisions usually arise when a firm that has developed a product or part–or

significantly modified a product or part–is having trouble with current suppliers,

or has diminishing capacity or changing demand. (more…)

Q 1. Describe the four basic elements of a contract.

July 14, 2012 By: Meliza Category: 1st SEM

Contract is a binding agreement between two or more parties. Once signed, this agreement can be enforced by either a court of law or binding arbitration. Because legal contracts cannot be signed under duress, there is the “mirror image” standard of binding agreement. This simply means that each party must be as willing to sign the agreement as the other. The concept of “breach of contract” is recognized by state and federal laws and is a valid reason for litigation. (more…)

July 13, 2012 By: Meliza Category: 1st SEM

Dear Students,
Spring/Summer February 2012 Assignments are available. For Booking ,Kindly mail us on  kvsude@gmail.com  OR S M S your “ Email ID ” us in the following Format
“ Booking  — Your EMAIL —  to +91 9995105420 or Call On +974 55702886 we will reach back you with in 24H

Caution : We found that , many unknown person , copied our caption and using it for their advertiment. Kindly beware of this kinda activities and lose of Money by fake people. Alwys choose smumbaassignment.com for getting your solutions.

since 2007 [ 8 years of experience in Solving Assignments ] our Skype ID : kvsude

Q6. Give short notes on (i) ethics in retailing and (ii) retailers’ corporate social responsibilities.

July 13, 2012 By: Meliza Category: 1st SEM

(i) ethics in retailing

Manchester’s hosting of the International Co-operative and Mutual Insurance Federation’s biennial conference was a great success. But amidst the presentations from chief executives of some world’s largest life and non-life insurers, arguably the stand-out contribution came from Nigel Waite, a consultant with the Canford Centre for Customer Development. He has been a marketing director with Lloyds and Barclays and is honorary professor of marketing at Nottingham University. (more…)

Q1. What legal procedures are existing to handle customers in retail environment?

July 13, 2012 By: Meliza Category: 1st SEM

Securing the retail store computing environment has never been more important, or more necessary, than it is today. Store technology is shifting from closed, proprietary systems to open, flexible systems that allow greater and more meaningful interaction with the customer, headquarters, and partners, as well as better control and understanding of store operations. This shift is evidenced by the introduction of retail store technologies such as wireless networking, store Internet access, multifunction point-of-sale (POS) devices, multi-channel selling, customer kiosks, handheld devices, Voice-over-IP (VOIP), remote frequency identifiers (RFIDs), and so on. Generally speaking, these technologies require more effort around security, due to the nature of the applications they introduce and the functionality they expose. Additionally, technology is providing lower cost operational alternatives, such as store-to-corporate network connectivity, that leverage public networks that expose retailers to additional security threats, such as cyber-attacks. (more…)

Q6. What tasks does a retailer have to carry out in inventory management? Assess the importance of various inventory levels.

July 13, 2012 By: Meliza Category: 1st SEM

Inventory control (also known as inventory management) refers to the systems and strategies businesses use to ensure that they have adequate supplies of raw materials for production and finished goods for shipment to customers, while also minimizing their inventory carrying costs. Storing excess inventory is costly, because the space and financial resources invested in the goods can often be put to better use elsewhere. At the same time, however, inadequate inventory stores can result in costly production shutdowns or delays in filling customer orders. Inventory control systems help companies to find the delicate balance between too little and too much inventory. (more…)

Q1. Explain the importance of retail store.

July 13, 2012 By: Meliza Category: 1st SEM

Retail is the business of selling goods. The goods can be anything from food to clothes to books to toys but it is done from a fixed location – usually a shop.

Retailing is extremely important to everyone because without retailers we would not have access to everyday products that we need. Our lives would be very different if we could not ‘pop to the shop’ and buy virtually anything we could want.