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SEM 3 COMMON WINTER 2013

MB0050- RESEARCH METHODOLOGY

1 How would you distinguish between a management decision problem and a management research problem? Do all decision problems require research? Explain and illustrate with examples.

Differences

Explanation

Examples

2 How are research designs classified? What are the distinguishing features of each? Differentiate by giving appropriate examples.

Meaning of Research designs

Classification and features

Differences

Examples

3 Discuss with the help of examples the four key levels of measurement. What mathematical operations/statistical techniques are and are not permissible on data from each type of scale?

Meaning of Measurement scales

Types of Measurement scales with examples

Mathematical operations/statistical techniques

4 Processing of data involves editing, coding, classifying and tabulating. Explain each of these steps by taking an appropriate example.

Explanation

Examples

5 Distinguish between the following:

a. Null hypothesis and Alternative hypothesis

b. One tailed and two tailed tests

c. Type I and Type II error

d. One way and two way analysis of variance

e. Descriptive and inferential analysis of data

Differences

6 a. What is Chi-square test of goodness of fit? What precautions are necessary while applying this test? Point out its role in business decision making.

b. Two research workers classified some people in income groups on the basis of sampling studies. Their results are as follow:

Investigators Income groups Total

Poor Middle Rich

A 160 30 10 200

B 140 120 40 300

Total 300 150 50 500

Show that the sampling technique of atleast one research worker is defective.

Meaning

Precautions

Role

Formula/Solution/Interpretation to the problem

1 “Discharge refers to the termination of contractual relationship between the parties”. Explain the statement along with different modes of discharging a contract.

Explanation of service positioning

Explanation of modes

2 Explain the meaning of Power of Attorney, its types and clause related to registration.

Meaning

Types

Registration

3 Explain the procedure of registration of partnership firms.

Explanation 10 10

4 What are the circumstances under which breach of condition is treated as breach of warranty?

Explanation 10 10

5 Explain the procedure for filing a complaint and admission of complaint in consumer protection act.

Filing a complaint

6 Write short notes on:

a) Shares and its classification

b) Meetings and its classification

a) Meaning and classification

b) Meaning and classification

SEM 3 HR WINTER 2013

MU0010 — MANPOWER PLANNING & RESOURCING

1 What do you mean by Manpower Planning? Describe the various stages & obstacles involved in Manpower Planning.

Definition of Manpower Planning

Explain the various stages involved in Manpower Planning

Explain the obstacles in Manpower Planning

2 Define Resourcing Strategy. Explain the components of Resourcing Strategy.

Definition of Resourcing Strategy

Explanation of all the components of Resourcing Strategy

3 Explain the Selection process undertaken by an organization.

Listing out the steps in selection process

Explanation of the steps in the selection process

4 Define Career Planning Process .Describe the various factors involved in Career

Planning Process

Definition of Career Planning Process

Explanation of the various factors involved in career planning process

5 As an HR, you are asked to focus on the Talent Development Process in your organization .How would you define Talent Development? Explain the necessity of Talent Development from an HR perspective. Explain the model for achieving excellence in Talent Development

Definition of Talent Development

Explain the necessity of Talent Development

Factors responsible for achieving Talent Development 3

6 What are the key HR elements practiced by HR managers in decision making?

Explain any five of them

Explanation of any five key HR elements in decision making

MU0011 — Management and Organizational Development

1 Define Organizational Development (OD).What are the characteristics of OD?

Definition of Organizational Development

Explain the characteristics of OD

2 As an HR, you find that the OD professional in your organization is not competent enough. What are the competencies you will consider in a good OD professional?

Explain any ten competencies required for OD professional

3 What are the characteristics of OD intervention? Explain the Six Box Model in OD.

Describing the characteristics of OD intervention

Explaining the Six Box Model in OD

4 What is Performance Appraisal? What are the purposes and characteristics of Performance Appraisal? Describe the steps in Performance Appraisal System.

Definition of Performance Appraisal

Describing the purposes of Performance Appraisal

Describing the characteristics of Performance Appraisal

Explanation of the steps in Performance Appraisal System

5 Describe the impact of Technology in Organizational Development (OD).What are the benefits of using Technology in the field of OD?

Analyzing the impact of Technology in OD

Explaining the benefits of using Technology in OD

6 Write short notes :

a) Senge’s Approach

b)Nonaka And Takeuchi’s Approach

Explanation of Senge’s Approach

Explanation of Nonaka and Takeuchi’s Approach

MU0012 — Employee Relations Management

1 Employees are the most important resource for any company. What do you mean by Employee Relations Management? Explain the different Employee Relations Management Tools applied in organizations

Definition of Employee Relations Management

Explaining the Employee Relations Management Tools

2 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure

Explain the causes of Grievance

Describe the essential pre-requisites of a Grievance Handling procedure

3 List and explain the various types of Disciplinary problems existing in an organization

Listing of the Disciplinary problems

Explaining all the Disciplinary problems

4 Discuss the Collective Bargaining Process and its issues

Explaining the Collective Bargaining process

Explaining the Collective Bargaining issues

5 What is a Trade Union and What are its activities? Explain the functions of Trade Unions.

Describing the activities of Trade Unions

Explaining the Functions of Trade Unions

6 Write a brief note on the following Acts :

b)Employee State Insurance Act,1948

Employee State Insurance Act,1948

MU0013 —HR Audit

1 Write a note on the major Human Resource Development (HRD) Strategies.

Explanation of the major HRD strategies 10

2 Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your organization. What are the methods you will consider while implementing the HR Audit process?

Explain the methods involved in the HR Audit process 10

3 What are the areas of HR Audit? Explain any four of them

Listing the areas of HR Audit.

Explaining any four of them.

4 What do you mean by HR Scorecard? Explain the steps undertaken to approach a Human Resource Scorecard.

Definition of HR Scorecard

Explaining the steps in HR Scorecard Approach

5 Write a brief note on the effectiveness of Human Resource Development Audit as an intervention.

Explaining the Effectiveness of Human Resource Development Audit as an intervention

6 Write short notes on the following:

a)Balanced Scorecard

b)Competency Mapping

Balanced Scorecard 5 10

Competency Mapping 5

SEM 3 IB WINTER 2013

IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward markets hedging and speculation in forward markets.

Meaning of forward markets

Features, arbitrage in forward markets

Forward markets hedging

Speculation in forward markets

2 Explain the interest rate parity theory and purchasing power parity with examples.

Interest rate parity theory with examples

Purchasing power parity theory with examples

3 Explain the cash concentration strategies and cash management structures.

Cash concentration strategies

Cash management structures

4 A particular method is used depending upon the circumstances and the legal accounting procedures adopted in a particular country. Explain all the translation methods.

Current rate method

Current /non current method

Monetary method

Temporal method

5 International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.

Introduction of international credit market

Explanation of syndicated loans with example

Explanation of External Commercial Borrowings (ECB)

6 Explain the principles of taxation and double taxation. Give some important points on tax havens and its types.

Explanation on principles of taxation

Explanation on double taxation

Explanation on tax havens and its types

IB0011— International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

5 Write short notes on:

a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

IB0012 — Management of Multinational Corporations

Q.No Questions Marks Total Marks

1 Macro environmental forces are uncontrollable as compared to micro forces.

Discuss how they impact international business?

Different environments and their impact

2 Discuss the following theories of international trade:

a) Heckscher- ohlin theory

b) Porter’s theory

a) Heckscher- ohlin theory

b) Porter’s theory

3 Discuss the challenges and opportunities of International management.

Challenges and opportunities

4 Compare the management styles in India and Japan.

Management styles in India

Management styles in Japan

5 Explain the scope of comparative management

Comparative management’s scope

6 Write short notes on:

b)Transfer pricing

a) meaning and role of international advertising

b) meaning and usage of transfer pricing

IB0013 —Export Import management

1 Discuss the motives and problems of international business.

Motives

problems

2 What are the various modes of payment by the importer? Discuss.

Payment by importer

3 List the Principal and auxiliary export documents. Explain any two auxiliary export documents.

Listing

Explaining 2 documents

4 What is bill of entry? Discuss its features.

Meaning

features

5 How can the transit risk be mitigated in export import? Explain.

Transit risk and its coverage

6 Write short notes on:

a) EXIM bank of India

b)RBI guidelines on post shipment finance

a) Role and benefits of Exim bank

b) list RBI guidelines for post shipment finance

SEM 3 OM WINTER 2014

OM 0010 – OPERATIONS MANAGEMENT

1 Write short notes on :

ï‚· Operations as Transformation Systems

ï‚· Opportunity Cost

ï‚· Flexible manufacturing

[Operations as Transformation Systems

Opportunity Cost

ï‚· Flexible manufacturing]

2 Soha Limited, which is one of the foremost manufacturers of textile handicrafts in North India, realised the growing demand for its products in South India. It planned to set a new production facility at a suitable location. It started considering many suitable locations for this purpose. The management started collecting relevant data about the major cities and states where they can set up their company. They also considered factors like location, cost and potential. Finally, Factor rating method was used to find a suitable state and Centre of gravity method was used to find a suitable location for their planned business operations. The analysis had a wide variety of factors based on the information and experience in the field. Considerable weightage was given for every factor in the analysis. After considering the result of the analysis, ‘Munnar’ in Kerala was selected for their business operation in South India. Kerala had abundant raw material and the cost of the land was also affordable. Kerala was also at a very favourable distance for their operations. These all factors made Kerala the most favourable place for manufacturing the textile industry. What according to you might have been the factors that the company considered before deciding Kerala as its centre for business operations? In which way would the productivity be affected if the location decision was taken in haste?(unit 6)

[Listing of factors that the company might have considered before deciding Kerala as its centre

ï‚· Assessment of these factors

ï‚· Interpretation of how the productivity could be affected if the location decision was taken in haste]

3 Write short notes on :

ï‚· Workforce productivity

ï‚· Importance of material handling

ï‚· Crosby’s Absolutes of Quality

ï‚· Difficulties in Formulating Operations Strategy

[Workforce productivity

ï‚· Importance of material handling Crosby’s

ï‚· Absolutes of Quality

ï‚· Difficulties in Formulating Operations Strategy]

4 Elucidate lean operations in service industry.

[outline lean operations in service industry (including examples, idea of lean operations,)

ï‚· description of lean techniques in service industry]

5 Explain two different Independent demand item techniques.

[Explanation of

ï‚· Reorder point (or Perpetual) Model

ï‚· Periodic review models]

6 What are the types of failures that occur in operations?

[A Description of

ï‚· Design failures

ï‚· Facilities failures

ï‚· Staff failures

ï‚· Supplier failures]

OM0011- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times. Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles. Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems. The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5

5 Write short notes on

a. Gap Analysis

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

OM0012 — SUPPLY CHAIN MANAGEMENT

1 What are the different factors affecting transportation decisions? (unit 2)

A Description/outline of different following factors and its sub factors in students own words

ï‚· Carriers

o Vehicle related cost

o Fixed operating cost

o Trip related cost

o Quantity related cost

ï‚· Customers

o Transportation cost

o Inventory cost

o Facility cost

o Processing cost

o Service level and fast delivery

2 Write short notes on risk pooling (unit 4)

A ï‚· description of risk pooling

ï‚· importance of risk pooling in SCM

ï‚· listing and summarization(along with suitable examples for each) of four types of risk pooling

ï‚· Location pooling

ï‚· Product pooling

ï‚· Capacity pooling

3 Read the following case study and answer the questions given the end of the case study

Best Supplier Relationship Management: Jaguar Land Rover and Gobel & Partner Jaguar Land Rover production line

8 October 2013 | CIPS Supply Management Awards 2013

“Jaguar Land Rover (JLR) transformed its position in customer satisfaction surveys and enhanced the quality of its products through an innovative partnership with a key supplier.

By re-evaluating the way it deals with quality control and suppliers, Jaguar took top spot in the 2012 JD Power Survey for customer satisfaction and Land Rover raced up the chart. In 2008, the survey put Jaguar at nine and Land Rover at 34 for quality, described by JLR as “clearly an unsatisfactory situation” for a premium brand and stated that “something had to change”.

Component quality was identified as the key issue — for some suppliers the proportion of rejected parts was as high as 65 per cent — and some finished vehicles were being put into ‘containment’ due to faulty components. This had knock-on effects including delayed customer shipments, production line stoppages that cost £2,000 per minute and the risk that faulty parts could make their way into completed vehicles. At the time, JLR was working with 16 different suppliers across three factories to undertake parts rework and containment, resulting in differing quality regimes and an inability to share data across the company. As a result, there was no single view of any given supplier’s quality history, which made preventative action impossible. A new director of quality was appointed who launched a review of quality across the supply chain that identified potential improvements that could be made to the inspection of incoming components from suppliers. The Inbound Materials Project was established and the 16 suppliers dealing with quality control were reduced to one — Gobel & Partner (G&P) — who saw it as an opportunity to introduce innovations and boost investment in its Qtrak quality management system, which totals £2 million to date. This evolved into a partnership between JLR and G&P. Both realised that prevention was better than cure, and through Qtrak they could identify the component suppliers causing the most problems. Those with a recurrent history of reject parts were subject to a more rigorous inspection regime. G&P’s aim is to ensure no faulty part ever arrives at JLR production facilities and they now work on the premises of high-risk suppliers to review quality processes. The firm is also working at JLR’s new plant in China to ensure the right quality approach is in place from the beginning.

Over six years, the relationship between the firms has evolved from a traditional adversarial situation, where G&P were treated as one of a number of commodity suppliers, to one where the two are working to the same goal of “bringing premium quality to premium brands”.Wolfram Leidtke, JLR board quality director, said: “JLR is a premium brand and accordingly needs to have premium quality vehicles. Procurement has aligned with this objective. G&P has been able to transfer their global knowledge and work with JLR to develop a new approach to incoming material quality and the results are starting to speak for themselves.’ ”

Source: http://www.supplymanagement.com/analysis/features/2013/best-supplier-relationshipmanagement-jaguar-land-rover-and-gobel-partner/

Question:

Illustrate the role quality played as criteria in JLR choosing its supplier Gobel & Partner.

Explain the importance of Gobel & Partner in the supply chain(unit 6)

A Students should illustrate based on:

ï‚· How critical is component quality to JLR

ï‚· What were the effects of bad quality

ï‚· What were the issues JLR had to tackle to working with 16 suppliers

ï‚· The steps taken by JLR to improve quality Importance of the supplier

4 “MTR Foods, the Bangalore-based food processing company, is planning to utilise the services of a third party manufacturer for the first time. The contracted plant in Mathura for producing vermicelli is expected to give it a push in the northern and eastern markets where it is trying to expand its presence. The company is also planning a capacity expansion in spices.

MTR has nine plants in Bommasandra Industrial Area in Bangalore which caters to its product categories like spices and masala, beverages, vermicelli and frozen food. The company has so far produced its brands inhouse.

‘The plant in Mathura would help us supply to the north and eastern parts of the country. It would help us source wheat faster and also trim freight costs by 6-7 per cent,’ said Sanjay Sharma, chief executive officer, MTR Foods.”

Which according to you may then be distribution strategy used by MTR? Justify your answer (unit 8)

A ï‚· Explanation on the facts fitting the strategy

ï‚· Identification of the strategy

ï‚· Rationale behind choosing the strategy

ï‚· Conclusion

5 Explain any four direct benefits of outsourcing with examples. (unit 10)

A any four of the following benefits(reason why this is a benefit , description of the benefit and example)

ï‚· Focusing on core competency

ï‚· Reducing the expenses of manufacturing and logistics services

ï‚· Reducing the head count of hourly employees and management

ï‚· Improving the accuracy

ï‚· Improving flexibility and wider range of services

ï‚· Improving services

ï‚· Improving quality

ï‚· Reducing capital investment and increasing cash flow

6 Describe the supplier integration approach.(unit 12)

Explanation of the stages of supplier integration with suitable examples

ï‚· None

ï‚· White box

ï‚· Gray box

ï‚· Black box

OM 0013 — ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1 Write short notes on the following:

ï‚· Types of Operational Strategies

ï‚· Current Trends in Operations Management

ï‚· Types of benchmarking

ï‚· Automated assembly lines

A ï‚· Types of Operational Strategies\

ï‚· Current Trends in Operations Management

ï‚· Types of benchmarking

ï‚· Automated assembly lines

2 Describe Computer-Aided Manufacturing(CAM)

A Description of CAM including :

ï‚· What is CAM

ï‚· Applications of CAM

ï‚· Benefits of CAM

ï‚· Problems of CAM

3 What are the different applications of Just In Time.

A Listing of application

Discussion on the application

4 Organization: Fortune solutions

The market place for pharmaceutical companies is highly competitive. As a result there is a need for a flexible, accurate and responsive global planning process to support the key factors of rapid time to market, rapid response to demand changes, low costs. Each supply chain had developed its own Sales Operations planning (SOP) process making it difficult to combine and form a global view of demand and supply and to maximise sales opportunities. The requirement was to create a standard SOP process to be used at all the supply chains, incorporating company and industry best practice. The solution for this problem was developed as follows: A workshop analysed all SOP models used within the company and compared these with business requirements and best practice. As a result of combined SOP models, the organisation was able to develop a best fit SOP model that could be rolled out across the company. The workshop produced a detailed documentation which described about inputs, meeting agendas and attendees, outputs, key performance indicators for each stage of the process. A simulation of the full SOP model was developed that enabled final design improvements to be made and training of process participants and key stakeholders. This allowed a successful implementation plan to be developed. Upon implementing, the process was tried on trial run for a period of 4 months to facilitate fine tuning. The resulting SOP model was then rolled out across the company to achieve full benefits. The rapid implementation of a standardised SOP process gave immediate benefits to the fortune solutions in terms of:

ï‚· Increased customer service level and superior product availability.

ï‚· Reduced costs from higher resource utilisation, reduced waste.

ï‚· Improved cash flow due to optimized inventory and improved schedule adherence.

Give the reason for developing a standardized SOP process. How was the solution developed ? What are the benefits of a standardized SOP process

A ï‚· Reasons for developing a standardized

SOP process

ï‚· Description of the development of the solution

ï‚· benefits

5 What is new product development? Explain the impact of internet on new product development.

A Definition of new product development, how is it driven

Description of the impact of internet on new product development (how it is freeing developers to generate ideas, example/s)

6 Write short notes on the following:

V4L Principles

Demand management

A V4L Principles

Demand management

SEM 4 COMMON WINTER 2014

MB0052- Strategic Management and Business Policy

1 What is strategy? Explain some of the major reasons for lack of strategic management in some companies?

Meaning of strategy

Reasons for lack of Strategic management

2 Explain the following:

(a) Core competence

(b) Value chain analysis

10

(a) Core competence

(b) Value chain analysis

3 Describe in brief the following environmental factors which a business strategist considers:

(a) Political factors

(b) Technology

10

(a) Description of Political factors

(b) Description of Technology as an environmental factor

4 Write a brief note on Turnaround strategy. 10

Brief note on Turnaround strategy 10

5 Define the term ‘strategic alliance’. What are its characteristics and objectives?

10

Definition of the term ‘strategic alliance’

Characteristics of strategic alliance

Objectives of strategic alliance

6 Write short notes on the following:

b) Porter’s Competitive threat model

10

b) Porter’s Competitive threat model (Five Forces model)

1 “The world economy is globalizing at an accelerating pace”. Discuss this statement and list the benefits of globalization.

Discuss the statement

Listing the benefits

2 Compare the Adam Smith and David Ricardo’s theories of international trade with examples.

David Ricardo’s theory

3 Regional integration is helping the countries in growing their trade. Discuss this statement. Describe in brief the various types of regional integrations.

Regional integration

types

4 Write short note on:

a) GATS (General Agreement on trade in services)

b) ILO (International Labour organization)

a) meaning and role of GATS

b) Meaning and role ILO

5 What is the difference between domestic and international accounting and how will you measure this difference?

Differences

measures

6 Discuss the various payment terms in international trade. Which is the safest method and why?

The modes of payment

Safest mode

SEM 4 BANKING WINTER 2014

MA0041- MERCHANT BANKING AND FINANCIAL SERVICES

1 You want to apply for merchant banker. Find out the list of regulations that a merchant banker needs to follow in India.

Merchant banking role

Functions

2 Is book building an efficient IPO pricing mechanism? Substantiate your reasons.

IPO process

Book building process

3 The banks are in a bind over the implementation of the new bancassurance proposal as announced in Budget 2013-14. Banks assuming the role of insurance brokers may also lead to conflict of interests where the bank is also the promoter of an insurance company. Discuss the opportunities and threats for the new proposal.

Bancassurance process

Opportunities and Threats

4 Global Finance magazine has named the “ SBI as the Best Trade Finance Bank-2013. SBI has a caption of “Expertise delivered around the Globe! ” Do you agree with this statement.

5 SKS Microfinance Limited, India’s only listed micro-lender has concluded a securitisation transaction for Rs 321 crore with a major public sector bank. Describe the process of securitization.

Concept of securitisation

Process of securitisation

6 Compare and contrast the various instruments of money and capital market that are available in India.

Instruments in money market

Instruments in Capital market

MA0042-TREASURY MANAGEMENT

1 Compare and contrast the corporate treasury and a bank treasury.

Similarities

differences

2 Discuss FEMA violations in India

FEMA violations in India 10

3 Discuss the role of treasury in Kotak Mahindra’s bank.

Treasury operations in Kotak Mahindra bank

4 Explain the organizational structure for Risk Management.

Organizational structure for Risk management

5 Discuss the internal audit machineries subscribed by RBI.

Internal audit machineries subscribed by RBI 10

6 Discuss the role played by SAP and SWIFT in treasury Management.

SAP

SWIFT

MA0043- CORPORATE BANKING

1 Discuss the Kingfisher airlines consortium loan and name the participating banks in that loan.

Identify the banks

the purpose and

the amount of advance and the status of consortium loan

2 List and explain briefly the various types of letter of credit documents. List and explain the steps that must be taken to evaluate the documents attached with the letters of credit.

Various types of letter of credit documents

Explain the steps

3 Prepare a report on the role of EXIM bank in facilitating pre and post-shipment finance.

Pre -shipment finance

Post shipment finance

4 Prepare a chart listing some of the important Indian banks that have introduced channel banking and Green Banking programs.

channel banking and

Green Banking programs

5 Reliance industries want to raise capital by selling stocks, through the mechanism of book building, by offering Initial Public Offers (IPOs). Discuss the book building process.

book building process.

Methods and guidelines

6 Suppose you are working as risk manager in a private bank. As a manager, discuss the issues and challenges of corporate banking.

Issues of corporate banking

Challenges of corporate banking

MA0044- INSTITUTIONAL BANKING

1 NBFCs provide loans for short and medium term at a moderate rate of interest. Refer any two NBFCs and discuss the institutional services and products that are provided by them.

Introduction-NBFCs

Institutional products and services by NBFCs

2 PPPs have great potential to provide infrastructural facilities and contribute towards bridging the gap of demand and supply in infrastructure. Discuss in detail the role of PPP projects in infrastructure.

PPP models

Role of PPPs

3 NABARD is promoting the setting up of agricultural export zones in various states with the help of local state government bodies. Discuss in detail the scheme of NABARD for agriexports.

NABARD’s scheme for agri-exports-supporting activities

Funds for projects

4 Commercial banks have been playing a major role in providing institutional banking facilities. Prepare a report on any commercial bank’s services in the area of institutional banking.

Commercial banks —products in institutional banking

Services

5 The primary role of the IMF is to promote stability of the international monetary system and exchange rates. Discuss some of the projects assisted by IMF.

Projects assisted by IMF 10 10

6 Technology plays a dominant role in effectively managing the business of DFIs. Discuss the role of technology in DFIs.

Role of technology in DFIs

Developments

SEM 4 FINANCE WINTER 2014

MF0015 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward markets hedging and speculation in forward markets.

Meaning of forward markets

Features , arbitrage in forward markets

Forward markets hedging

Speculation in forward markets

2 Explain the interest rate parity theory and purchasing power parity with examples.

Interest rate parity theory with examples

Purchasing power parity theory with examples

3 Explain the cash concentration strategies and cash management structures.

Cash concentration strategies

Cash management structures

4 A particular method is used depending upon the circumstances and the legal accounting procedures adopted in a particular country. Explain all the translation methods.

Current rate method

Current /non current method

Monetary method

Temporal method

5 International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.

Introduction of international credit market

Explanation of syndicated loans with example

Explanation of External Commercial Borrowings (ECB)

6 Explain the principles of taxation and double taxation. Give some important points on tax havens and its types.

Explanation on principles of taxation

Explanation on double taxation

Explanation on tax havens and its types

MF0016-TREASURY MANAGEMENT

1 Collateralised Borrowing and Lending Obligations (CBLO) is a produt in the money market launched in 2003 by CCIL. Discuss the process involved in obtaining membership of CCIL for CBLO.

Process involved in obtaining CBLO

2 Commodities market is the market in which commodities like oil, gold and agricultural products are traded. Who are the players in the commodity market? How does the commodities move?

Players

Factors that affect the commodity market

3 Suppose you are the manager of a company operating in three countries; India, US and UK.

What are the risks you face relating to foreign exchange?

Foreign exchange risk factors

4 Explain interest rate and various types and various sources of interest rate. different types of interest rate risks

framework for measuring and managing the liquidity risks.

5 The Treasury function of a company plays a key role in working capital. Analyse the interface between treasury and working capital.

Interface between treasury and working capital

6 Treasury products are the product in the market available to the treasury for raising and deploying funds for investment and trading in securities and forex markets.

Forex services

Money products

securities

MF0017 & MERCHANT BANKING AND FINANCIAL

1 Rating methodology is used by the major Indian credit rating agencies. Explain the main factors of that are analyzed in detail by the credit rating agencies.

Financial analysis

Management evaluation

Geographical analysis

Regulatory and competitive environment

Fundamental analysis

2 Give the meaning of the concept of venture capital funds. Explain the features of venture capital fund.

Meaning of venture capital funds

Features of venture capital funds

3 Hire purchase is one of the important concept. There are certain features of hire purchase agreement so explain the points of it. Differentiate between hire purchase and leasing.

Concept of hire purchase

Differences between hire purchase and leasing

4 Explain the concept of Swap. Write down its features and various types of interest rate swap.

Introduction of Swap 2 10

Features of swap

Various types of interest rate swap

5 Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.

Measuring exchange rate movement- introduction

Interest rate differentials

Focus on demand supply model

Economic factors

Political conditions

6 Write short notes on:

International Credit Markets

International Bond Markets

International Credit Markets

International Bond Markets

MF0018 & INSURANCE AND RISK MANAGEMENT

1 Explain the risk management methods.

Loss control

Loss financing

Internal risk reduction

2 An organization is a legal entity which is created to do some activity of some purpose. There are elements of a life insurance organization. Explain the elements of life insurance organization.

Important activities

Internal organization

Distribution system

Functions of the agent

3 Insurance is the most important industry. Elaborate the different types of mediclaim and liability policies.

Explanation of all 5 types of mediclaim policies

Explanation of all 6 types of liability policies

4 Give short notes on :

Pricing objectives.

Pricing elements.

Rate computation

Pricing objectives

Pricing elements

Rate computation

5 Explain the creation and application of insurable interest. Give the differences between wagering and insurance.

Creation of insurable interest

Application of insurable interest

Differences between wagering and insurance

6 Identify the role of insurance in managing risk financing. Explain the importance of insurance transaction. Discuss in different perspectives of insured and insurer

Role of insurance in managing risk financing

Introduction of insurance transaction

Explanation of different perspectives of insured and insurer.

SEM 4 PM WINTER 2014

PM 0015 — QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1 Write short notes on:

ï‚· Management Operation System Technique (MOST)

ï‚· Project Budgeting

A ï‚· Management Operation System

Technique (MOST)

ï‚· Project Budgeting

2 Describe the different nonnumeric methods for project selection.

A Description of the non numeric methods

ï‚· The Sacred Cow

ï‚· The Operating/Competitive Necessity

ï‚· Comparative Benefits

ï‚· Rank-ordering (Q sort)

3 What do you understand by managing cash flow?

Description of Moving Averages and

Exponential Smoothing.

4 Describe how you can choose an appropriate forecasting model.

A ï‚· Guidelines for Selecting a Model for the

Purpose of Forecasting

ï‚· Performing a Residual Analysis

ï‚· Measuring the Magnitude of the

Residual Error Through Squared or

Absolute Differences

ï‚· Mean Absolute Deviation

ï‚· Principle of Parsimony

5 Describe how you can display data using Gantt chart and Network Diagram Chart in MS Project.

A Description of displaying data using Gantt chart

Description of displaying data using network diagram chart

6 How to create a report on the project activities in the MS Project

A Setting Up of Reports

Process of Creating or Editing Reports

Reports that can be printed

Check the Reports Available

Print a Report

Reports by Report Type

PM 0016 —PROJECT RISK MANAGEMENT

1 Explain the concept of Risk Breakdown Structure(RBS). What are the uses and benefits of Risk Breakdown Structure

A Explanation of concept of risk breakdown structure

Description of uses and benefits

2 Briefly explain the risk handling strategies

A Retaining/accepting risk

Risk abatement

Mitigating consequences of risk occurrence

Transferring risk

Avoiding risk

3 What are the steps to balance short term and long term plans? What are the risk impacts? Give examples.

A Listing of the steps to balance short term and long term plans

Examples of risk impact

4 Explain contract management? List the differences between a program and a project in business.

A Explanation of contract management including types of contracts

Listing the differences between a program and a project in business

5 Pavan Misra is a project manager in Latitude Software Pvt Ltd Company. Pavan attended the seminar conducted annually in HCF convention centre, Lucknow. One of the managers portrayed the following situation at a company at which he had worked: In any organisation the project managers were remunerated for rectifying the problems in troubled projects. A manager who took a project that was not in good shape had refurbished it to good shape and it was appreciated by the customers. He could foresee a sizable bonus at his next performance review. The management analysed it to be a proper way to encourage their employees to outstanding performance. One project manager at this company analysed this incentive system and, as should have been expected by upper management, employed it in his own best interest. He would secretly allow his projects to worsen slowly until they were on the edge of cancellation, then, with obvious, evident, heroic effort, would revive them. His actions — of which he made certain that his managers were aware — earned him considerable bonuses time and again. The higher management finally came to know that he was the cause of the problems that his projects suffered, and he was immediately dismissed. Pavan’s response to this presentation was twofold:

Good for the Manager

Top management at this company made it apparent to the project manager that it was his interest to save a troubled project. If top management didn’t analyse to provide him with a troubled project, he had to provide it for himself. The manager showed discernment and cleverness in supervising his projects in such a way that he could concurrently attain the company’s goal and his own (financial reward).

Shame on the Company

Top management at this company failed to guarantee that the project manager’s best interest overlapped with the company’s best interest. If the company wanted to have projects that were in good shape throughout their lifetimes, then their incentives to the project managers should have been focused toward keeping projects healthy. Managers whose projects never weakened should have received greater bonuses than managers whose projects suffered and later recovered. Furthermore, they failed to distinguish the apparent skill that this manager had; rather than firing this manager the company should have changed its incentive system and let this manager grow in a situation that would simultaneously benefit the company.

What could have the company done to avoid such situation? Do you think that Risk mitigation is a useful approach for this company? Justify.

A evaluation of what the company could have done(relate it to evidence from the case)

statement whether risk mitigation is useful state the reasons for this stand 4

6 Explain the need for documentation?

A Why documentation is vital

Aspects of project to document

Benefits

PM 0017 —PROJECT QUALITY MANAGEMENT

1 Describe the tools and techniques used for quality planning.

A Listing of tools and techniques used for quality planning

Description of the tools and techniques used for quality planning

2 Discuss the various tools used for understanding data.

A Listing of the tools

Description of the tools

Steps to create

3 Describe the Enterprise Project Management Model(EPM)

A Definition

Model which supports EPM

Implementation of EPM

4 Explain the project management value initiative

A General description of project management value initiative

six steps in the project initiative program

5 Briefly explain the seven forces involved in the success of quality in project management.

A Explanation of :

ï‚· Placing the budgetary considerations ahead of the quality

ï‚· Placing schedule considerations ahead of quality

ï‚· Placing political considerations ahead of quality

ï‚· Being arrogant

ï‚· Lack of fundamental knowledge, research or education, the principles of quality assurance

ï‚· Pervasively believing in entitlement

ï‚· Practicing autocratic behaviours, resulting in “enrolment”

6 UK based Sonifex has been manufacturing equipments to broadcast audio for the radio, TV, security and telecommunications for more than 40 years. A reputation for building high quality, reliable professional audio products, 100% engineering and manufactured in their UK factory and is being used in facilities all over the world has been earned by Sonifex.

Sonifex is in private owned by its directors and headed by Marcus Brooke. Sonifex’s finest known products comprises of the award winning Courier portable flash-card recorder, which was chosen as the millennium product by the UK’s design council. The Red Box range of audio interfaces, that are designed for systems integrators and the lately introduced reference monitor range, a new series of rack-mount audio monitors that utilise the latest DSP (digital signal Processing) technology is also one of Sonifex’s product.

In the late 1990s, during the drift towards overseas manufacturing, the need to overhaul its complete operation if it were to maintain its status as a leading UK manufacture and to retain its expert manufacturing staff was recognised by Sonifex. Of late, the company realised that a modification needed in the way the manufacturing process was controlled so that stock control, invoicing and accounts can be incorporated. An Excel system called EFACS, allowed to do a lot of what was needed in terms of stock control and production planning. However, the system was very cumbersome and wasn’t really suited to the needs of a smaller company where one person usually has more than one task to be performed. Sonifex had its own in-house software expert that could perform a thorough inspection and take a look at the system to see how on the improvements. A new front end was created.

Sonifex was the first to invest in Dscope Series III audio analysers. In fact they were involved in helping to incorporate beta testing in the unit. A prototype was seen at a broadcast convention and the beta test was advised to perform as a must. The price was a factor- it is incredibly competitive when compared to the test equipment offered by other manufactures, but that wasn’t the only reason to be chosen. They were also convinced by its incredible feature-set and by its user friendliness, but the main deciding factor was that the system could be easily integrated into their test systems, enabling them to develop their own user interface, integrating the scope seamlessly into their own software system.

The company’s Dscope series III is an inclusive and powerful measurement system for analog and digital audio generation and analysis, consisting of digital audio carrier analysis, acoustic transducer testing and testing of sound devices. The net result of Dscope III was very a rapid diagnosis and correction of any manufacturing faults, with detailed test records being written directly into the test system, giving a complete product that was ever built. This, in turn led to far more effective component batch control of products on the manufacturing lines, and more efficient technical support of products in the field. Each and every step of the phase of the Dscope III series had to undergo a complete inspection, measurement of the devices and testing.

Sonifex thus has been able to standardise on the Dscope III series for both development and testing purposes, allowing engineers to exchange results and test procedures between departments. The Dscope III analysis was a important part of the company’s performance criteria.

Sonifex’s followed automated testing process and is now an integral part of its fresh software package, which was developed in-house. By doing the right inspection, measurement and testing at the right time Sonifex has retained their manufacturing operation in UK when many of the competitors had to move overseas. In spite of all this Sonifex continued to develop quality design and manufacture the quality products in such a way that customers come expecting them.

What were the challenges faced by Sonifex’s measurement system? Describe the role of inspection, measurement and testing in building Sonifex.

A Listing of challenges

Description of the role of inspection, measurement and testing

PM 0018 —CONTRACTS MANAGEMENT IN PROJECTS

1 What is E-procurement?

A ï‚· Definition

ï‚· Benefits

ï‚· Seven types of e-procurement

2 Explain condition for adopting National Competitive Bidding and the requirements of National Competitive Bidding.

A Explanation of

ï‚· condition for adopting National Competitive Bidding and

ï‚· requirements of National Competitive Bidding

3 List the features of Item Rate contracts and demonstrate how they are different from Lump Sum contracts.

A Listing of features of Item Rate contracts

Differences

4 What is RFP? What are the types of consultancy contract?

A Definition of RFP, What it includes

Description of types of consultancy contracts, where it is best suited

5 Briefly explain the areas of risk and causes of risk in contracts. Briefly describe five conditions for termination of a contract?

A Explanation of various risks

Description of conditions for termination of contract

6 What is outsourcing? What are its benefits and draw backs? Write short notes on contract compliances?

A Explanation of outsourcing, benefits and drawbacks

Short notes on contract compliance

SEM 4 HCS WINTER 2014

MH0056 — Public Relations & Marketing for Healthcare Organizations

1 What is marketing mix? Explain the four P’s of the marketing mix.

Meaning of marketing mix

Explanation of four P’s

2 List the different methods of qualitative and quantitative research. Explain the unique features of each methodology.

Listing the different methods

Explanation

3 Elaborate the concept and significance of marketing healthcare.

Explanation of concept of marketing in healthcare

Significance of marketing healthcare

4 Explain market segmentation.

Definition

Explanation

5 Describe SWOT analysis.

Definition

Characteristics

Explanation of process of SWOT analysis

6 List and explain the factors that attract corporates to healthcare.

Listing the factors

Explanation of all the factors

MH0057 — Management of Healthcare Human Resources

1 Define manpower planning. Explain the steps in manpower planning.

Definition

Explanation of steps

2 Define training. Explain the various steps involved in the training cycle.

Definition

Explanation

3 Discuss the importance of HRM in healthcare organisations.

Explanation of HRM in general

Importance of HRM for the employees, society and the organisation

Strategic role of HRM in healthcare

4 Explain the impact of government on reward management.

What is reward management

Impact of government on reward management

5 Explain the importance of human relations in healthcare services.

Brief overview of human relations in healthcare services

Explanation of importance of human relations in healthcare services

6 A healthcare organization opens a new cafeteria. Consider that you are the HR manager of the healthcare organization and you are given the task of recruiting the staff for managing, cooking food, cleaning the cafeteria and so on. Explain the various methods of recruitment you would follow in selecting the right candidate for the job.

Listing the various processes in recruitment

Explanation of various processes

MH0058 — Legal Aspects in Healthcare Administration

1 Which are the 3 types of inquest’s in India? Explain.

Mentioning 3 types of inquest

Explanation

2 Explain the relevance of consumer protection act in the hospital scenario.

Definition of consumer

Explanation of consumer rights

Explanation of relevance of consumer protection act in hospital

3 Explain health as a fundamental right.

Definition of health

Explanation of health as a fundamental right

4 What is informed consent? Describe the implications of breaching confidentiality.

Meaning of informed consent

Importance of informed consent

Explanation of implications of breaching confidentiality

5 Describe two important Indian cases that have led to the formation of case laws in medical emergencies.

Explanation of Paschim Banga Khet Mazdoor Samiti Vs state of west Bengal case

Explanation of Paramanand Katara Vs Union of India

6 Explain the various systems of medicine prevalent in India.

Listing the various systems of medicine in India

Brief explanation

MH0059 — Quality Management in Healthcare Services

1 Discuss the dimensions of quality management in healthcare.

Listing all the dimensions

Brief explanation of all the dimensions

2 Discuss the methods of performance evaluation in healthcare services.

Listing all the methods of performance evaluation

Brief explanation of all the methods of performance evaluation

3 Describe Maxwell’s concepts of quality.

Listing of Maxwell’s concepts of quality

Explanation of Maxwell’s six dimensional quality model of healthcare services

4 Explain the implementation of QMS in healthcare organization.

Brief outline of QMS

Listing of steps in implementing QMS in healthcare organization

Explanation of steps

5 Define accreditation and certification. List the benefits of accreditation and certification of hospitals.

Definition of accreditation and certification

Benefits of accreditation and certification

6 Differentiate between Six sigma and Total quality management.

important differences between six sigma and TQM

SEM 4 HR WINTER 2014

MU0016 — Performance Management and Appraisal

1 Discuss the principles and dimensions of Performance Management

Explaining the principles of Performance Management

Explaining the dimensions of Performance Management

2 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance Appraisal process.

Explain the purpose of Performance Appraisal

Explain the Performance Appraisal Process

3 Discuss the components of a Performance Appraisal feedback. Describe the steps in giving a constructive Feedback

Explaining the components of Performance Appraisal Feedback

Explaining the steps in giving a Constructive Feedback

4 Discuss the skills that a line manager require for effective Performance

Management.

Listing the skills

Explaining the skills

5 Describe the modern methods of Performance Appraisal

Explain all the five modern methods of Performance Appraisal

6 Write a brief note on the Employee’s responsibility in Performance

Planning Mechanics

Explaining the employee’s responsibility in Performance

Planning Mechanics

MU0017 — TALENT MANAGEMENT AND EMPLOYEE RETENTION

1 Explain the importance of Talent Management Process. Describe the stages of Talent Management Process

Importance of Talent Management Process

Explaining the stages of Talent management Process

2 Describe the top strategies adopted to improve employee retention

Explain the top strategies to improve employee retention

3 Explain the key Compensation principles. What do you mean by Total rewards?

Describe the elements of Total rewards

Explaining the key compensation principles

Definition of Total rewards

Explaining the elements of Total rewards

4 What are the responsibilities undertaken by an HR to ensure compliance to regulations? Explain the steps involved in ensuring safe work environments

Responsibilities of an HR to ensure compliance to regulations

Explaining the steps involved in ensuring safe work environments

5 Explain the key elements of a Talent Management System

Explaining the key elements of a Talent management system

6 Explain the concept of Talent Acquisition .Explain the talent acquisition strategies

Concept of Talent Acquisition strategies

Explanation of the Talent acquisition strategies

MU0018 — Change Management

1 Describe Kotter’s Eight Step Change Model

Explaining Kotter’s Eight Step Change Model 10

2 Define Resistance to change. Explain some of the techniques to overcome Resistance to change.

Definition of Resistance to change

Explaining the techniques to overcome Resistance to Change

3 What do you mean by Organizational Effectiveness? Explain the factors in achieving Organizational Effectiveness.

Definition of Organizational Effectiveness

Explaining the factors in achieving Organizational effectiveness

4 What do you mean by Change Agent? Describe the characteristics of successful Change Agents.

Definition of Change Agent

Explaining the Characteristics of successful Change Agents

5 Explain the Behavioural Approach to Individual Change.

Explanation of the Behavioural Approach

6 Write a brief note on the following:

a)Kolb’s Learning Cycle

b)Peter Senge’s framework on Organizational Learning

Explaining the concept of Kolb’s Learning Cycle

Explaining the concept of Peter Senge’s Framework

SEM 4 OM WINTER 2014

OM 0015 — MAINTENANCE MANAGEMENT

1 Write short notes on the following:

ï‚· Categories of maintenance activities

ï‚· Mean Time Between Failures (MTBF)

ï‚· Advantages of a Sound Replacement Program

ï‚· TPM implementation

A ï‚· Categories of maintenance activities

ï‚· Mean Time Between Failures (MTBF.)

ï‚· Advantages of a Sound Replacement Program

ï‚· TPM implementation

2 Explain briefly the functions of maintenance planning. What are the benefits of maintenance planning?

A Listing and brief description of functions of maintenance planning

Listing of benefits of maintenance planning

3 What are the three stages in the lifecycle management of any machinery? Explain in brief the Life cycle management system.

A ï‚· Listing of the three stages

ï‚· Description of the stages with help of diagram(Life cycle management process), examples

4 Effective implementation of maintenance management in Quarta Technologies Quarta Technologies is a leading manufacturing company in Bhopal. It manufactures six million tubes a year. Each year, production shuts down for few weeks allowing capital investment projects and deep maintenance to be performed. These include process changes and a variety of maintenance activities are executed.

The Challenge

Ramping up to full production capacity after the shut sown was a slow process with attendant quality issues. The equipments used in this organisation were used for several years before it was either discarded or replaced with a similar new machine. From the time the equipment were brought, the production and maintenance personnel accumulated considerable knowledge about the equipment, the manner in which failures occur and the symptoms that it develops before a particular failure or malfunctioning happen. The organisation recognised an opportunity to reduce the quality costs of the annual shutdowns by planning and troubleshooting techniques.

The Solution

The organisation, worked with the plant leadership to improve project and risk management skills by introducing the common process. A progressive learning was done with respect to equipment usage and systematically captures many types of information and put to use. One method was to develop good trouble shooting mechanisms. This mechanism was a structured approach to identify the root cause of the problem that needs some correction when viewed from the maintenance. By successively checking on a set of condition about the equipment, several alternatives pertaining to the possible problematic areas will get eliminated and progressively narrows down to a few. Once this stage is reached, it is possible to conduct a detailed analysis to locate the problem and take corrective measures.

This helped the organisation to implement trouble shooting techniques which reduce the shutdown period and a total of 110 distinct maintenance projects and capital investments were managed. It also eliminated schedule conflicts that would have caused delays. This technique helped them to achieve their goals, ramping up faster to full production and improved team corporation.

What was the challenge faced by Quarta Technologies? What steps were taken by them to reduce it?

A Description of the challenge

Description of trouble shooting mechanism

5 Write short notes on the following:

ï‚· Routine maintenance

ï‚· Inventory planning spare parts

ï‚· Benefits of scheduling

A ï‚· Routine maintenance

ï‚· Inventory planning spare parts

6 Explain briefly the twelve steps to be firmed up and practiced for successful implementation of the Autonomous principles in a production unit.

A Explanation of the following

1. Introductory Education and Training

2. Cooperation among Departments

3. AM is a job fit

4. Small groups

5. Managers must take the Lead

6. Education and Practice

7. Practice first

8. Actual effects

9. Rules and standards are set by Operators

10. AM audit

11. Quick response

12. Be thorough

OM 0016 — QUALITY MANAGEMENT

1 Write short notes on the following: Integrating Quality into Strategic Management Six Sigma as a quality framework Reliability Types Juran’s Trilogy

A Integrating Quality into Strategic Management Six Sigma as a quality framework Reliability Types Juran’s Trilogy

2 Elucidate different types of Quality Management Systems (QMS). What are the benefits of implementing a QMS?

Explanation of various QMS (including industry and product specific and nonspecific types, examples)

Benefits of QMS

3 ABC is an organisation. The organisation is at the stage of lack of Quality products and services to meet the customer requirements. The organisation decides to develop a strategy and hire people to enhance the quality of its products and services. Being the quality head of the organisation what are the approaches you will consider for initial cost data collection.

Listing of the approaches

Justification why the approach was chosen

Conclusion

4 Write short notes on the following: Quality standards Significance of Quality Control

Automated manufacturing Applications of Design of Experiments (DOE) to product and process design

A Quality standards Significance of Quality Control Automated manufacturing Applications of Design of Experiments (DOE) to product and process design

5 This is a case study about an airline. It states that how at the initial stages the airline was not functioning properly and could not achieve customer satisfaction but however after the implementation of Total Quality Management (TQM), the company prospered.

Bryan air airlines started in year 1988 with only 67 employees and with one 18 seater turboprop plane from the south of east of Chelsea to London-Gatwick which carried 5000 passengers on one route (Harrison, 2002). In 1990-1991, the company had 700,000 passengers.

However, in spite of the raise of passengers, the company could not manage cost that the company had lost its money during the expansion of the business. The management decided to bring a brand new management team which suggested a re-launch of the airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines model in the U.S.

In addition, there was another problem related to quality service. Since it was a “low fares or no frills” airline it could not cater to the customer needs. So the company decided to use TQM and a strategic plan where both the internal and external customers will be given importance and all the main focus will be customer satisfaction. Hence the strategic option that was used by the company for satisfying both internal and external customers and marketing environment was used to attain total quality management.

Hence by implementing TQM and strategic planning the company could satisfy both the clients and the customer. Now Bryan air is one of the leading airlines in the world.

Identify the steps taken by the airline company which made them one of the leading airlines in the world.

A Identification of the quality initiatives with evidence from the case Analysis of these initiatives along the benefits Conclusion

6 Summarise why corporate culture is important

A Brief explanation/definition of corporate culture Instances where corporate culture must be changed Why does culture matter?

Conclusion

OM0017 — ADVANCED PRODUCTION AND PLANNING CONTROL

1 Write short notes on: Classification of Inventory Models Role of Controls in Operation Cycles Forward scheduling PPC for Different Systems of Manufacturing

A Classification of Inventory Models Role of Controls in Operation Cycles Forward scheduling PPC for Different Systems of Manufacturing

2 Five jobs are to be processed at a work station. The processing time and the due date in days are given below. Determine:

a) The sequence of job according to the shortest processing time.

b) The total completion time.

c) The mean flow time or average completion time.

d) The average number of jobs in the system each day,

e) The average lateness.

 Job A B C D E Processing time in days 6 19 16 11 13 Due date in days 8 22 20 14 14

Calculation of

a) The sequence of job according to the shortest processing time.

b) The total completion time.

c) The mean flow time or average completion time.

d) The average number of jobs in the system each day,

e) The average lateness.

3 Differentiate between FMS and standalone machines. Describe a few Applications of FMS in Industries

Differentiation between FMS and standalone machines

Description of application in industry (pharma, aircraft, automobile, textile etc.)

4 Write short notes on: Material Requirement Planning Forecasting in Operations Off shoring Agile manufacturing

A Material Requirement Planning Forecasting in Operations Off shoring Agile manufacturing

5 Define quality planning. Explain the phases of quality planning

Definition of quality planning

Explanation of phases of quality planning

6 Explain the importance of Supply Chain Management(SCM) and the problems addressed by SCM.

Explanation of importance eof SCM

Elaboration of problems addresses by SCM

OM0018- Technology Management

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram 3 10

Describing the techniques 7

3 Write short notes on

b. Technology diffusion

c. Technology absorption

b. Technology diffusion 3 10

c. Technology absorption 4

4 When you choose a new technology, you may have to face some of the question like what are its functional requirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor 2

5 Write short notes on

a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

A a. Bridging agencies 2

b. Problem solver model 2 10

c. Bar-Zakay model 3

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

SEM 4 MIS WINTER 2014

MI0038- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times.

Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles.

Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems.

The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5

5 Write short notes on

a. Gap Analysis

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

MI0039- E-COMMERCE

1 Electronic Commerce is commonly known as e-commerce, is a process of buying and selling of goods or services using electronic systems. List the applications and benefits of e- Commerce.

A a. Applications of e-Commerce 5

b. Benefits of e-Commerce 5 10

2 The e-Commerce architecture is divided into different layers which help us to have an organized discussion of building blocks of e-Commerce in a logical order. Explain the layered architecture of e-Commerce systems

A Explaining the six layers of e-Commerce systems 10 10

3 Suppose you are the network admin of WXZ Software Company and you are given the responsibility of managing all the servers. What are the steps you would follow to avoid hacking of the company’s information?

A Explaining the threat and to avoid threats 10 10

4 Assume that you are the project manager of VSG company. Due to some reason the company’s server got shut down and the company is not able to access the company’s confidential data. What steps would have been taken by you to avoid this?

A Explaining the backup alternatives 10 10

5 Write short note on

a. Target Audience

b. Preparing the budget

A a. Target Audience 5 10

b. Preparing the budget 5

6 Guest look is an Indian based cosmetic manufacturing company which manufactures a wide range of cosmetics for men. Although its product was used by men all over the world, a number of new cosmetic manufacturing companies arose in the market challenging Guest look. Now Guest look has to find innovative ways of advertising its products.

So far, Guest look’s advertising aids were mostly printed and television media. Now Eguest look realized the importance and benefits of e-Marketing and has started concentrating on e- Marketing. As the company is known for its integrity and will not compromise on that with spam and unsolicited mails. Therefore, company identified three techniques such as search engine optimization, improving existing website and banner ads.

b. If you are working with the development team of Guest Look, how would you go about improvising the existing website?

A a. Listing the benefits of offline advertising 2

b. Explaining how to improvise the existing website

c. Explaining banner ads and its drawbacks 3

MI0040- TECHNOLOGY MANAGEMENT

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram 3 10

Describing the techniques 7

3 Write short notes on

b. Technology diffusion

c. Technology absorption

b. Technology diffusion 3 10

c. Technology absorption 4

4 When you choose a new technology, you may have to face some of the question like what are its functional requirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor 2

5 Write short notes on

a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

A a. Bridging agencies 2

b. Problem solver model 2 10

c. Bar-Zakay model 3

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

MI0041- JAVA AND WEB DESIGN

1 Write down what the following tags will perform

a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

A a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

2 Write short notes on

a. Web browsers

b. Web development tools

A a. Explaining web browsers with an example

b. Explaining web development tools with an example

3 Write a programme to create a webpage that prints the name of the STUDENT database in Wide Latin font and set the subtitle with description of the STUDENT to the screen. Set the page layout to the webpage. Insert one image after the database with a Thank you note.

A Programme 7 10

Writing the output for the programme written 3

4 Read the following case study thoroughly and answer the following questions:

ABC is an educational institute which is reputed for its management courses. It has 3 branches in different places and is planning to launch 2 more branches in some other places. The institute used to maintain the student details in the form of a hard copy file. One day, a fire broke out in the record section and all such records were destroyed. Next day the management decided to maintain the student details in a computer so as to prevent the damage due to such disasters. One of the management members suggested that XYZ Company is capable of developing a kind of application for maintaining records using java. The member further told other members that in his friend’s organisation the same java application developed by the sXYZ company was working very effectively and it also offered enough security parameters. Immediately the management appointed an employee who had good knowledge of java language to oversee the implementation of the required application. That employee prepared an outline of the company’s requirements and submitted it to the XYZ Company. The requirements of institute were: For institute’s employees—student details, course details, materials, and access rights. For students it was— Course material, feedback on assignments, course details and faculty details.

XYZ company’s web designers developed a prototype of an application based on the requirements of the ABC institute. Now the programmers of XYZ company detailed the process of application development based on the specified requirements. They decided that for display purpose they can use JSP (Java Sever Pages) and to retrieve the details of a particular student, they would create JDBC connection to the all branches. The student details can be stored in a database table (server side) by using MySql.

They also decided to use servlets for internal process. That is, sending of request and obtaining response from the server. After developing the application, they submitted it to ABC institute for testing purpose. During the testing process, it was found that there is no proper security mechanism in the application. That is, the application permitted ‘Login’ by every member. So ABC company asked XYZ company to install security mechanism in the application such that it gives separate access to the employees and students. XYZ company modified the application by giving only limited and absolutely necessary access rights to the concerned users. Also a new security parameter added to the application, prevented access by a user for 24 hours if he/she entered incorrect ‘Login’ details for three consecutive times.

a) Give reasons as to why ABC institute decided to choose XYZ Company for the development of Java application.

b) Discuss the reason for using JSP in java application.

A a. Answering for reasons 5

b. Reason for using JSP 5 10

5 For the above case study answer the following questions

a. State the reason for using database connection in the application.

b. Explain the purpose of creating a java application for the ABC institute.

A a. Reasons for using database connection 5 10

b. Explaining the purpose of creating a java application

6 How do you handle exception in java? Give with an example

A Explaining handling exception and the ways of exception can occur

Exception types 4

Explaining different types of exception handling like, using throw, using finally, etc

SEM 4 IB WINTER 2014

1 Analyze the changes in the composition of India’s foreign trade since 2001.

Overall picture of changes in composition of trade

2 Discuss the regulatory framework of India’s foreign trade.

Important laws governing exports and imports of India

3 List the thrust exports markets of India. Which products are categorized as thrust export products? Discuss.

Listing markets

Discussing products

4 How is services trade important for India? List the important services.

Importance

listing

5 Explain the various systems of quoting exchange rates. What is the meaning of option forward rates?

Systems of exchange rates

option forward

6 List the types of currency risk and explain how they are managed.

listing

Currency risk management

IB0016 — GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

1 Assume that you are working in a textile company. Your company decides to import all the raw materials cotton clothing from the global suppliers to improve the sales. The company assigns you the task of analysing various issues that must be considered while importing. What are different issues you face while importing the goods from a global supplier?

[Listing of the issues with respect to various countries you wish to import from.

Brief explanation of issues with suitable examples

2 Insurance Claim by Jayshri Impex

Jayshri Impex is one of India’s leading garment manufacturer and exporter of textile dyes and chemicals whose manufacturing facility is located at Jethpur (near Rajkot), Gujarat. The head office of the company is at Mumbai.

The company manufactures an African traditional dress worn by all natives of African cities – “khanga”. Jayshri Impex has set high standards in garment export and it is recognised by the government of India for its extraordinary work. They have their presence in other cities of India as well as in Africa.

Theft of goods

Armed bandits on October 5, 2004, looted the export consignment of 185 bales of fabrics from the train, when it was transported to Brazzaville (Republic of Congo, West Africa). The company had insured their cargo with Bajaj Allianz and lodged a claim at the Bajaj Allianz, Rajkot office on the same day.

Insurance support from Allianz

Even though the location of theft was in the remote jungles of Africa, Bajaj Allianz appointed Lloyd’s Agency to carry out a survey immediately to check for the correctness of the claim. Lloyd’s was submitted on the survey report on November 20, 2004. It took a month for Lloyd’s to submit the report due to the procedural formalities involved in Africa to procure documents like police papers and no trace reports. Since the survey report was submitted in French a translation of the same was done at Ahmedabad on November 23, 2004.

The Insured submitted all the remaining documents such as Power of Attorney, Original Bill Of

Landing, NOC from Consignee, etc on November 25, 2004 from their Head Office at Mumbai. The claim was processed and based on the survey findings it was found to be true and the insurance amount of Rs.31,37,360/- was released on November 30, 2004.

Inference

Jayshri Impex managed to avoid a huge loss thanks to the insurance that it had purchased. The insurance company Bajaj Allianz also responded quickly and supported its client by releasing the amount at the earliest.

Why did Jayshri Impex claim for insurance? What type of insurance may Jayshri Impex opted for. How did the insurance company help Jayshri Impex?

(Source:http://general.bajajallianz.com/BagicCorp/bajaj_home/claims/case_study.jsp)

[Reason for claiming insurance

Inference for the Type of insurance opted (evidence from case study, linking to type of insurance)

Settlement of insurance (support from insurance company)]

3 Explain in detail about INCO terms.

[Definition of INCO terms. What do they indicate?

Listing and description of INCO terms]

4 Name the two types of rate making and explain the factors affecting air freight rates.

Discussion of freight rates (general and specific commodity rate) with example

Brief explanation of freight rates (cost of service, competition, directionality, characteristics of traffic and value of service )

5 Write short notes on

• Bareboat Charter
• Combination vessels
• Importance of free trade zones
• Dry ports in India

6 Explain the global trends that affect the decision of a global logistics manager

A Explanation of global trends(Market concentration , Production dispersion, Product line diversity) with suitable examples

Concluding remarks

IB0017 —International Business Environment and International Law

1 Discuss the salient features of FEMA and elaborate on the difference between FERA and FEMA.

Features of FEMA

difference

2 Explain the various incoterms involved in international contract.

Incoterms

3 What is memorandum of Association? How is it different from Articles of Association?

MoA

Difference with AoA

4 Write short notes on:

a) WTO

b) IMF

a) Meaning and objectives of WTO

b) meaning and role of IMF

5 Discuss the rights of an unpaid seller. What are the remedies available to the buyer against seller for breach of contract?

Rights of unpaid seller

6 What is technology transfer? Discuss the methods of international technology transfer.

International technology transfer

methods

IB0018 — Export-Import Finance

1 What is the meaning of documentary Letter of credit? Explain in brief the types of L/Cs?

meaning

types

2 What is the importance of export documentation? Discuss the various regulatory documents in brief.

Importance

Regulatory documents

3 Discuss the FEDAI rules regarding negotiation of documents under credit.

FEDAI rules

4 Write short notes on:

a) Packing credit in foreign currency

b Post shipment finance in foreign currency

Meaning and role of L/C

Meaning and methods of import financing

5 Discuss any two finance programs by EXIM bank of India.

Meaning

RBI guidelines

6 What is ECGC? Explain Commercial and Political Risks covered under ECGC Policies.

Meaning

Risks covered

SEM 4 RETAIL WINTER 2014

ML0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?

Explanation of types

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation

6 Write short notes on:

a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain

Brat Power in this connection.

Explanation 10 10

6 Write short notes on:

a) Meaning and explanation

b) Explanation

ML0017-Mall Management

1 Explain the different types and components of shopping malls.

Explanation of types

Explanation of components

2 Explain different models for malls.

Meaning of malls

Types of mall models

3 Describe the Mall Design Process in detail.

Explanation of malls 10 10

4 Explain Global brands, its benefits and variables.

Meaning

Benefits

Variables

5 Explain Preventive and Predictive Maintenance Techniques in detail.

Meaning & Explanation of PM

Meaning & Explanation of PdM

6 “Risks need to be managed and reduced by the shopping mall officials”. In context of this statement, explain various issues which are taken care by officials.

Explanation of issues

ML0018-Project Management in Retail

1 Explain Sensitivity Analysis and the ways in which it is carried out

Explanation of sensitivity analysis

Explanation of four ways

2 Explain Detailed Project Report and Critical areas of concern for a successful retail store.

Explanation of Detailed project report

Explanation of critical areas

3 Describe the steps involved in Network Planning Techniques

Explanation of steps 10 10

4 Every team member has a different attitude towards work which leads to chances of conflict”. Explain the treatments used to overcome the conflict in projects in retail.

Reasons for conflict in a team

Explanation of Methods/Treatments

5 “New ideas are fuel to any organization process”. Explain the Judgmental process in the light of the above statement.

Meaning

Components

6 Write short notes on:

a) Gantt Chart

b) Fishbone Diagrams

a) meaning

b) Meaning

SEM 4 MARKETING WINTER 2014

MK0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?

Explanation of types

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation 10 10

6 Write short notes on:

a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain Brat Power in this connection.

Explanation 10 10

6 Write short notes on:

a) Meaning and explanation

b) Explanation

MK0017-E-Marketing

1 Elaborate the e-marketing techniques used for various marketing activities.

Explanation of techniques 10 10

2 “Motivation to buy a product is crucial part of studies in online consumer behaviour”. Explain

Explanation of types of buying behaviour 10 10

3 “A website has to be designed to showcase the company and its products”.

Explain how to create a website along with its elements.

Explanation of creating a website

Explanation of elements

4 Explain 2P+2C+3S Formula in E-Marketing with the help of a diagram.

Explanation

Diagram

5 “Businesses are always looking to develop new sales and distribution channels to maximize profitability and growth”. Explain

Explanation of role of distribution 10 10

6 Write short notes on:

a) Sales Force Automation

b) Customer Loyalty

a) Meaning

b) Meaning

MK0018— International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

5 Write short notes on:

a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

SEM 1 MBA FALL 2013

MB0038 — Management Process and Organisational Behaviour

1
(a) A vision statement is a formal statement of what a business wants to be. According to Collins and Porras, a vision statement should have four parts. What are those four parts?
(b) Differentiate between ‘process’ and ‘tasks’
A
(a) Parts of vision statement
5
10
(b) Difference between process and tasks
5
2
Planning is called as the cornerstone of management. Define planning and describe the importance of planning. Explain the types of planning.
A
Definition of planning
2
10
Importance of planning
3
Types of planning
5
3
What is meant by ‘span of control’? Differentiate between narrow span of control and wide span of control. What are the factors that influence the span of control?
A
Meaning of ‘span of control’
2
10
Difference between narrow span of control and wide span of control
3
Factors that influence the span of control
5
4
Define Organisational behaviour. What are the various approaches to Organisational behaviour?
A
Definition of OB
2
10
Approaches to OB
8
5
Perception is the way we see and interpret things. Explain the importance of such ‘perception’. What are the factors affecting perception?
A
Importance of perception
4
10
Factors affecting perception
6
6
Give the definition and importance of ‘motivation’. Describe Maslow’s hierarchy of needs theory.
A
Definition of motivation
2
10
Importance of motivation
3
Maslow’s hierarchy of needs theory
5

1
Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.
A
Explanation of statement
Types of non-verbal communication
4
6
10
2
What are the strategies for effective listening? Discuss each of them in short.
A
Listing each of them
Explaining in brief
2
8
10
3
How does general writing differ from business writing in terms of language style and tone?
A
examples
8
2
10
4
One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?
A
Meetings
Types
2
8
10
5
What is memo? When you write a memo, what language and writing style will you follow? Explain.
A
Meaning
Language and style
4
6
10
6
Write short notes on:
b) Group discussions
A
a) meaning and importance of business letters
5
10
b) Meaning and role of GD
5

1
Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.
A
Explanation of statement
Types of non-verbal communication
4
6
10
2
What are the strategies for effective listening? Discuss each of them in short.
A
Listing each of them
Explaining in brief
2
8
10
3
How does general writing differ from business writing in terms of language style and tone?
A
examples
8
2
10
4
One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?
A
Meetings
Types
2
8
10
5
What is memo? When you write a memo, what language and writing style will you follow? Explain.
A
Meaning
Language and style
4
6
10
6
Write short notes on:
b) Group discussions
A
a) meaning and importance of business letters
5
10
b) Meaning and role of GD
5

MB0040- STATISTICS FOR MANAGEMENT

1
A statistical survey is a scientific process of collection and analysis of numerical data. Explain the stages of statistical survey. Describe the various methods for collecting data in a statistical survey.
Meaning of statistical survey
Stages of statistical survey (Listing and Explanation)
Methods for collecting data
2
4
4
10
2
Analysis of daily wages of workers in two organisations A and B yielded the following results:
Organisation
A B
No. of workers 10 20
Average daily wages (Rs) 30 15
Variance 25 100
Obtain the average daily wages and the standard deviation of wages of all workers in the two organisations taken together. Which organisation is more equitable in regard to wages?
Formula and Computation of Combined Mean
Formula and Computation of Combined Standard deviation
Formula and Computation of Coefficient of Variation
Interpretation
2
4
3
1
10
3
a. State the addition and multiplication rules of probability giving an example of each case.
b. In a bolt factory machines A, B, C manufacture 25, 35 and 40 percent of the total output. Of their total output 5, 4 and 2 percent are defective respectively. A bolt is drawn at random and is found to be defective. What are the probabilities that it was manufactured by machines A, B and C?
Stating the addition rule of probability and an example
Stating the multiplication rule of probability and an example
Applying Bayes theorem and calculating the probabilities
2
2
6
10
4
a. What is a Chi-square test? Point out its applications. Under what conditions is this test applicable?
b. Discuss the types of measurement scales with examples.
Meaning of Chi-square test
Applications
Conditions
Types of measurement scales with examples
2
2
2
4
10
5
Explain the Components of Time series.
Meaning of Time series
Components of Time series
2
8
10
6
a. What is analysis of variance? What are the assumptions of the technique?
b. Three samples below have been obtained from normal populations with equal variances. Test the hypothesis at 5% level that the population means are equal.
A B C
8 7 12
10 5 9
7 10 13
14 9 12
11 9 14
[The table value of F at 5% level of significance for 1 = 2 and 2 = 12 is 3.88]
Meaning of Analysis of Variance
Assumptions
Formulas/Calculation/Solution to the problem
2
1
7

MB0041 & FINANCIAL AND MANAGEMENT ACCOUNTING

1
Inventory in a business is valued at the end of an accounting period, at either cost or market price, whichever is lower. This is accepted convention or a practice in accounting.
Give a small introduction on accounting conventions and elucidate all the eight accounting conventions.
A
Introduction of accounting convention
Explanation of all the 8 types of conventions
2
8
10
2
Write down a table with the accounts involved / the nature of account/its affects/ debit or credit.
Please have the transactions given below and prepare the table as per the instructions given above for each transaction.
a. 1.1.2011 Sunitha started his business with cash Rs. 5,00,000
b. 2.1.2011 Borrowed from Malathi Rs. 5,00,000
c. 2.1.2011 Purchased furniture Rs. 1,00,000
d. 4.1.2011 Purchased furniture from Meenal on credit Rs. 1,50,000
e. 5.1.2011 Purchased goods for cash Rs. 50,000
f. 6.1.2011 Purchased goods from Ram on credit Rs. 2,50,000
g. 8.1.2011 Sold goods for cash Rs. 1,25,000
h. 8.1.2011 Sold goods to Shyam on credit Rs. 55,000
i. 9.1.2011 Received cash from Shyam Rs. 25,000
j. 10.1.2011 Paid cash to Ram Rs. 90,000
A
Filling in all the details in the table for all the transactions. Each transaction carries one mark(1*10=10)
10
10
3
From the given trial balance, draft an Adjusted Trial Balance.
Trial Balance as on 31.03.2013
DEBIT BALANCES RS. CREDIT BALANCES RS.
Furniture and Fittings 15000 Bank Over Draft 16000
Buildings 500000 Capital Account 400000
Sales Returns 1000 Purchase Returns 4000
Bad Debts 2000 Sundry Creditors 35000
Sundry Debtors 25000 Commission 5000
Purchases 90000 Sales 235000
Cash 10000
Taxes and Insurance 5000
General Expenses 7000
Salaries 20000
695000 695000
1. Charge depreciation at 10% on Buildings and Furniture and fittings.
2. Write off further bad debts 1000
3. Taxes and Insurance prepaid 2000
4. Outstanding salaries 5000
A
Preparation of all the ledger a/c’s
Preparation of adjusted trial balance as on 31.3.2013
5
5
10
4
The reports prepared in financial accounting are also used in the management accounting. But there are few major differences between financial accounting and management accounting.
Explain the differences between financial accounting and management accounting in various dimensions.
A
Writing down all the differences between the financial and management accounting
10
10
5
Draw the Balance Sheet for the following information provided by Sandeep Ltd..
a. Current Ratio : 2.50
b. Liquidity Ratio : 1.50
c. Net Working Capital : Rs.300000
d. Stock Turnover Ratio : 6 times
e. Ratio of Gross Profit to Sales : 20%
f. Fixed Asset Turnover Ratio : 2 times
g. Average Debt collection period : 2 months
h. Fixed Assets to Net Worth : 0.80
i. Reserve and Surplus to Capital : 0.50
A
Preparation of Balance sheet (Includes all the ratios)
10
10
6
Write the main differences between cash flow analysis and fund flow analysis.
Following is the balance sheet for the period ending 31st March 2011 and 2012. If the current year’s net loss is Rs.38,000, Calculate the cash flow from operating activities.
31st MARCH 2011 2012
Short-term loan to employees 15000 18000
Creditors 30000 8000
Provision for doubtful debts 1200 –
Bills payable 18000 20000
Bills receivable 10000 22000
Prepaid expenses 800 600
Outstanding expenses 300 500
A
Differences between cash flow and fund flow analysis
Preparation of statement showing cash flow from operating activities
4
6
10

MB0042- MANAGERIAL ECONOMICS

1
Economic stability implies avoiding fluctuations in economic activities. It is important to avoid the economic and financial crisis. The challenge is to minimise the instability without affecting productivity, efficiency, employment. Find out the instruments to face the challenges and to maintain an economic stability.
A
Explanation of economic stability
Instruments
2
8
10
2
Explain any eight macroeconomic ratios.
A
Definition of Macroeconomics
Macroeconomics ratios
2
8
10
3
Define Inflation and explain the types of inflation.
A
Definition of Inflation
types of inflation
3
7
10
4
Define Fiscal Policy and the instruments of Fiscal policy
A
Explanation of Fiscal Policy
Instruments
2
8
10
5
Investment is a part of income which can be used for various purposes. It is necessary to create employment in an economy and to increase national income. To understand the benefits of income, study the various types of investment.
A
Explanation of investment
types of investment
2
8
10
6
Discuss any two law of returns to scale with example.
A
Law of returns to scale
examples
8
2
10

MB0043 — Human Resource Management

1
The success of HR plans depends on the accuracy of HR forecasts. What is the meaning of this HR forecasting? Describe the following HR forecasting techniques: (a) Index/ Trend analysis and (b) Expert forecasting
A
Meaning of HR forecasting
2
10
Index/ Trend analysis
4
Expert forecasting
4
2
Write a brief note on: (i) Selection test and (ii) Interviews
A
(i) Various selection tests conducted by organisations
5
10
(ii) Interview process and Types of interviews
5
3
What do you mean by management development? What are its objectives and methods?
A
Meaning of management development
2
10
Objectives
2
Explanation of Methods of management development — (i) On-the-job and (ii) Off-the-job development methods
6
4
Suppose you have joined as HR executive in a software company. The first task you have been assigned is to work on Career planning. What are the various career programs will you consider?
A
Listing of various career programs
1
10
Explanation of each of the career programs
9
5
Define performance review. What are the types of appraisal methods? Describe the ways to evaluate an employee individually.
A
Definition of performance review
2
10
Types of appraisal methods
4
Explanation of individual evaluation methods
4
6
Many organisations maintain a disciplinary policy or system to regulate the behaviour of the employees and deal with acts of indiscipline. Describe such various disciplinary action — penalties in business organisations.
A
Listing the commonly practiced disciplinary actions
1
10
Explanation of each of these actions