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QM0010 – Foundations of Quality Management

Q1. List the different approaches to Quality. Discuss Juran’s views on Quality. (Approaches — 5 marks, Views — 5 marks) 10 marks

Q2. a. Describe the factors determining the customer satisfaction. (Factors — 5 marks) b. Define – Expected Quality, Design Quality and Actual Quality and how they influence the customer satisfaction. (Meaning of each — 3 marks, Explanation — 2 marks) 10 marks

Q3. Write short notes on: a. Quality Function Deployment (QFD) (Explanation — 5 marks) b. Tolerance design (Explanation — 5 marks) 10 marks

Q4. a. Explain Quality Assurance. (Explanation — 5 marks) b. “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss. (Meaning — 1 mark, Explanation — 4 marks) 10 marks

Q5. a. Describe the main features of Quality Control and Inspection. (Features — 5 marks) b. Explain the key role of Enterprise Decision Making. (Role — 5 marks)

Q6. Explain the importance of service quality. Discuss the measurement of service quality. (Meaning — 1 mark, Importance — 4 marks, Measurement — 5 marks)

QM0011 – Principles & Philosophies of Quality Management

Q1. Discuss the various dimensions of Quality. (Meaning — 2 marks, Dimensions — 8 marks) 10 marks

Q2. a. Discuss Taguchi’s contributions. (Contributions — 5 marks) b. Explain Quality Loss function. (Explanation — 5 marks) 10 marks

Q3. What are Quality circles? Explain the objectives and significant characteristics of Quality circles. (Meaning — 2 marks, Objectives — 4 marks, Characteristics — 4 marks) 10 marks

Q4. 5S is a structured program to achieve a well-organised workplace, its cleanliness and standardisation, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles — 5 marks, implementation stages — 5 marks) 10 marks

Q5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning — 2 marks, Explanation — 8 marks) 10 marks

Q6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma. (Meaning — 2 marks, Importance — 3 marks, Steps — 5 marks)

QM0012- Statistical Process Control and Process Capability

Q1. a. What is Statistical Process Control? Distinguish between Statistical Quality Control and Statistical Process Control. (Meaning — 2 marks, Differences — 3 marks) b. List out Dr. Edward Deming’s contribution to Quality. (Contributions — 5 marks) 10 marks

Q2. a. Explain the Cause and Effect diagram. (Explanation — 5 marks) b. Describe the procedure to construct Fish bone diagram with an example. (Procedure — 3 marks, Example — 2 marks) 10 marks

Q3. Explain the structure and construction of Control Charts. Explain with an example how to construct X-bar Chart and R Chart. (Structure — 3 marks, Construction — 3 marks, Examples — 4 marks) 10 marks

Q4. What is the meaning of experimental design? Explain the guidelines for designing experiments. (Meaning — 3 marks, Guidelines — 7 marks) 10 marks

Q5. Explain the concept of Process Capability. Distinguish between Process Stability and Capability. Mention the major uses of Process Capability. (Explanation — 4 marks, Differences — 3 marks, Uses — 3)

Q6. What is Acceptance sampling? Explain the guidelines for using Acceptance Sampling. (Meaning — 4 marks, Guidelines — 6 marks) 10 marks

QM0013 – Quality Management Tools

Q1. a. Explain the principles and importance of Quality. (Principles — 3 marks, Importance — 2 marks) b. Differentiate between Quality Control and Quality Assurance. (Differences — 5 marks) 10 marks

Q2. QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD). (Meaning — 2 marks, Approaches — 4 marks, Phases — 4 marks) 10 marks

Q3. Explain the methods of measuring Reliability. Discuss software reliability. (Meaning — 2 marks, Methods — 4 marks, Explanation of Software reliability — 4 marks) 10 marks

Q4. Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design. (Description- 5 marks, Steps — 5 marks) 10 marks

Q5. Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the purpose and importance of quality control charts. (Components — 5 marks, Purpose — 3 marks, Importance — 2 marks)

Q6. What is business excellence? What are the steps involved in achieving organisational excellence? (Meaning- 3 marks, Steps — 7 marks

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