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2 Briefly discuss Service Marketing Mix with suitable examples. • Service Marketing Mix

September 23, 2016 By: Meliza Category: 1st SEM

  • Service Marketing Mix

Answer: Service marketing has been relatively gaining ground in the overall spectrum of educational marketing as developed economies move further from industrial importance to service oriented economies. Marketing is the flow of goods and services from the producer to consumer. In common parlance it is the distribution and sale of goods and services.

However, in many ways, developing a marketing strategy is much the same for products and services, in that it involves selecting target markets and formulating a marketing mix. Thus, Theodore Levitt suggested that ‘instead of talking of ‘goods’ and of ‘services’, it is better to talk of ‘tangibles’ and ‘intangibles’. Levitt also went on to suggest that marketing a physical product is often more concerned with intangible aspects (frequently the `product service’ elements of the total package) than with its physical aspects. After-sales, service is very important in the service sector. Marketing strategy in the service industry approaches the problems from the opposite end of the same spectrum. Since it is a vast and important topic, its coverage has been split into three units. In this unit, you will learn about the first 3 Ps out of the 7 Ps of the service marketing mix.

  • 7P’s of marketing

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