Customers want efficient, accurate responses to their enquiries. How can you or will you provide them with the high quality service that they expect, as well as your need to control costs at the same time. How are you going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom Service provider to substantiate your answer)
Customer Service and the Pursuit of Happiness
Does happiness at work matter? Most of your life is spent going to work, being at work, going from work, thinking about work, and talking about work after work. If you work in customer service, and are not happy with your job, you have the wrong job. You should find the calling that makes you happy. When you are happy at work, you’ll never have to work another day.
Most people don’t expect to find happiness, working a customer service job. But customer service, by its very nature, presents unique opportunities for the pursuit of happiness, not only for individuals, but for society as a whole.
Researchers in the field of Subjective Well-being (happiness) have found that there are certain characteristics that happy people have in common. Happy people:
