SMU MBA ASSIGNMENTS

Ans:- The International Organisation for Standardization (ISO) was founded in 1946 to develop a common set of processes such as manufacturing, common trade, and communications that supported the objectives set by the quality management systems of an organisation. The first standard was published in 1987 and it has been under constant revision in 1994, 2000. The current revision published in Nov 2008 is ISO 9001:2008.

ISO 9001:2008 is a written set of standards that describes the basic elements and clauses of the Quality Management System. It is a systematic approach to managing processes in an organisation that ensures that the products and services of an organisation meet or exceed the needs of the customers. It is necessary that the ISO 9001:2008 based Quality Management System is well documented, tested, measured and assessed. An organisation must essentially verify that the objectives of the QMS implemented are measurable and reflect the overall objectives of the organisation. To facilitate and implement the quality improvement process, it becomes necessary that adequate resources are allocated for managing the system and also review the system on regular to measure the effectiveness in an organisation.

The ISO 9001:2008 standard specifies all the necessary requirements for a quality management system where:

• The organisation has to demonstrate its ability to consistently provide products that meets the customer and the regulatory requirements.
• The organisation should aim to enhance the customer satisfaction through effective application of the system.
• The organisation has to demonstrate ability to continually improve processes. The products/service provided should conform to the regulatory and statutory requirements.