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Q1. Define the term ‘quality’. Explain in brief the project quality management.

July 14, 2012 By: Meliza Category: 1st SEM

Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables),[1] undertaken to meet unique goals and objectives,[2] typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations),[3] which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies.

Quality can be defined as meeting the customer’s expectations or exceeding the customer expectations achieved by way of deliverables and/or activities performed to produce those deliverables.

Project Quality Plan can be defined as a set of activities planned at the beginning of the project that helps achieve Quality in the Project being executed. The Purpose of the Project Quality Plan is to define these activities / tasks that intends to deliver products while focussing on achieveing customer’s quality expectations. These activities / tasks are defined on the basis of the quality standards set by the organization delivering the product.

Project Quality Plan identifies which Quality Standards are relevant to the project and determines how can they be satisfied. It includes the implementation of Quality Events (peer reviews, checklist execution) by using various Quality Materials (templates, standards, checklists) available within the organization.The holding of the Quality Event is termed as Quality Control. As an output of the various activities, Quality Metrics or Measurements are captured which assist in continuous improvement of Quality thus adding to the inventory of Lessons Learned. Quality Assurance deals in preparation of the Quality Plan and formation of organization wide standards.

he following list provides you the various Quality Elements that should be included in a detailed Project Quality Plan:

  • Management Responsibility. Describes the quality responsibilities of all stakeholders.
  • Documented Quality Management System. This refers to the existing Quality Procedures that have been standardized and used within the organization.
  • Design Control. This specifies the procedures for Design Review, Sign-Off, Design Changes and Design Waivers of requirements.
  • Document Control. This defines the process to control Project Documents at each Project Phase.
  • Purchasing. This defines Quality Control and Quality Requirements for sub-contracting any part / whole part of the project.
  • Inspection Testing. This details the plans for Acceptance Testing and Integration Testing.
  • Nonconformance. This defines the procedures to handle any type of nonconformance work. The procedures include defining responsibilities, defining conditions and availability of required documentation in such cases.
  • Corrective Actions. This describes the procedures for taking Corrective Actions for the problems encountered during project execution.
  • Quality Records. This describes the procedures for maintaining the Quality Records (metrices, variance reports, executed checklists etc) during project execution as well as after the project completion.
  • Quality Audits. An internal audit should be planned and implemented during each phase of the project.
  • Training. This should specify any training requirements for the project team.

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