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Q3. Describe following dimensions of quality with appropriate examples. a. Quality of design b. Conformance to design c. Utilisation conditions d. After sales service

September 23, 2016 By: Meliza Category: 1st SEM

Ans: Dimensions of quality: Quality is inherent in the product or service that is rendered to the customer. Since we are attempting to measure the same, we will look into those aspects of quality, called

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