SMU MBA ASSIGNMENTS

Answer:  Internal business communication is the exchange of information within a company.

• Superiors
• Peers
• Subordinates
• Employees/Unions
• Shareholders

THE COMMUNICATION INVOLVED WITH THESE INTERNAL STAKEHOLDERS.

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Answer:  Kinesics is the most often studied and important area of non-verbal communication and refers to body movements of any kind. Different body movements can express inner states of emotion. The different body movements are:

• Facial expressions – Facial expressions can convey feelings of surprise, happiness, anger and sadness. If you meet a long lost friend and say “I am very happy to meet you again”, but with a sad facial expression, it conveys the exact opposite meaning.

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Answer:  The elements involved in communication are:

• Sender or encoder – This is the person who transmits a message. For example, a manager writing a letter to a consultant after a meeting or a sales manager making a presentation to the sales team. Here the manager is the sender
• Receiver or decoder – The person who notices and decodes, or attaches some meaning to a message. Decoding may not always be accurate and a wrong meaning may be attached to a message. For example, a friendly joke might be taken as an offence, or feedback given to a subordinate by a superior might be taken in the wrong sense.

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Answer:-

1. a) TOWS matrix – A modern tool for situation analysis

SWOT analysis, i.e., analysis of the company’s Strength, Weaknesses, Opportunities, and Threats, was a popular model. This, however, fails to look at it in a combined way. For example, how does the opportunity of not having a bakery similar to Sambhavi in other districts (an opportunity) combine with Sambhavi’s strength? To service the customers in these districts, you need to have good logistics which Sambhavi does not have (weakness). Combining these, we can say that Sambhavi can give up the opportunity because of the weakness or make up the deficiency and make use of the opportunity. So it can develop the logistic capability or collaborate with another company which has good logistic capability in food and serve the customers from other districts. This is what TOWS matrix does. T stands for Threat, O for opportunity, W for weakness and S for Strength. It starts with T because usually it is the threat that makes us sit back and plan (this is not to say that being reactive is ideal). (more…)

Answer:- Describe the stages of Stress

Stress is the perceived threat to one’s physical or psychological well being. Because of the silent nature of the perceived threat, stress is often called a ‘silent killer’. (more…)

Answer:- Explain the concept of Attitude

Attitudes are also known as “frames of reference.” They provide the background against which facts and events are viewed. It becomes necessary to know the attitudes of members of an organisation because they have to perceive specific aspects like pay, hours of work, promotion, etc. of their work life in the wider context of their generalised attitudes. Attitudes are also known as “frames of reference.” (more…)

Answer: Definition of Personality

Personality can be defined as a dynamic and organised set of characteristics possessed by a person which uniquely influences his/her knowledge, motivations and behaviour in various situations (Ryckman, 2004). According to Pervin, Cervone & John, (2005), personality refers to those characteristics of the person that account for consistent patterns of feelings, thinking and behaving (more…)

( Explain the pre-requisites of an effective control system )

Answer:-  All managers like to have controls because without them their plans would go awry. Let us now study the pre-requisites to have an effective control system. (more…)

Answer:-  14 Principles of management by Henri Fayol

There are fourteen principles of management which Henri Fayol enunciated. This has wide acceptance and let us discuss them in detail.

1. Division of labour

We saw in the case how everyone was doing their own job. For example, playing flute, selling rooms from the front office, massaging feet, etc. When the major tasks and activities of the organisation is divided and carried out by different people in the organisation it is called division of labour.  (more…)