Sikkim Manipal Online mba

The industrial revolution has slowly replaced man power with machines. There emerged the use of computer for data processing. The digital computer was mainly designed to handle scientific calculations. During 1940 to 1960 computers were used commercially for census and payroll work which involved large amount of data processing. Since then the commercial application exceeded the scientific applications. Read the rest of this entry →

Answer : Distribution is one of the classic “4 Ps” of marketing (product, promotion, price, placement a.k.a. “distribution”). It’s a key element in your entire marketing strategy – it helps you expand your reach and grow revenue.

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Answer :  Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. Read the rest of this entry →

Answer : Whether a business is in retailing or manufacturing, there are several cogent reasons for holding inventory. Businesses may hold stocks of raw materials, spare parts for machinery, work in progress or finished goods. Given that there are costs involved with purchases, orders and carriage inwards, a firm might want to minimize its order costs and utilize storage space efficiently. While a business would incur holding costs when storing inventory, these costs can be offset if there are good business reasons for so doing. Read the rest of this entry →

Details of the Company

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Answer :  Vendor-managed inventory (VMI) is a family of business models in which the buyer of a product provides certain information to a supplier of that product and the supplier takes full responsibility for maintaining an agreed inventory of the material, usually at the buyer’s consumption location (usually a store). A third-party logistics provider can also be involved to make sure that the buyer has the required level of inventory by adjusting the demand and supply gaps. Read the rest of this entry →

Answer :  The main objectives of plant layout is to optimising the process of production process within the plant. such an optimizing results in : Read the rest of this entry →

Answer :  Value engineering (VE) is a systematic method to improve the “value” of goods or products and services by using an examination of function. Value, as defined, is the ratio of function to cost. Value can therefore be increased by either improving the function or reducing the cost. It is a primary tenet of value engineering that basic functions be preserved and not be reduced as a consequence of pursuing value improvements.[ Read the rest of this entry →

Answer :  In order thoroughly to examine costs and benefits of schemes aimed at differentiating products and processes on the basis of quality criteria, it is important to define the concept of

Answer : Scheduling strategies

A typical scheduling strategy used in Argentinian radio and television is called “pase” (Spanish for a “pass” as in a player passing the ball to another player of the same team). A few minutes before the end of a live broadcast show, followed by another live broadcast show, people from both programmes will share some air time together.  Read the rest of this entry →

LAST DATE FOR RE-SITTING(re-appearing of failed/absent papers)

 FOR NOVEMBER -2012 EXAMINATION

Dear all, If u want to re-appear for your failed / absent exams which you have not applied for August 2012 examinations the last date is 24-08-2012.

If you are writing your exams in August 2012 or had applied for August 2012 exams and you have missed the exams or failed in the exam then you can apply for re-sitting for Nov 12 exam as soon as your results are declared.

Payment mode: ONLY DEBIT OR CREDIT Card / DD (Demand Draft)

DD to be drawn in favour of SIKKIM MANIPAL UNIVERSITY, DE  payable at UDUPI / MANIPAL

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Solution : DFL={ΔEPS/EPS} ÷ {ΔEBIT/EBIT}

Or DFL = EBIT ÷ {EBIT–I–{Dp/(1-T)}}

Solution

S= 1000,000/.22 =4545454.5

B=25,00,000

=K0=[25,00,000/[2500000+4545454.5)].14+[4545454.5/2500000+4545454.5)].22

0.0496+.142 =.1915 or 19.15%

V = 5000000/0.1915 = 26,109,660.57 Read the rest of this entry →

WACC = 0.67*.18+0.33*13(1-.40)

=0.146 or 14.6%

A calculation of a firm’s cost of capital in which each category of capital is proportionately weighted. All capital sources – common stock, preferred stock, bonds and any other long-term debt – are included in a WACC calculation. All else equal, the WACC of a firm increases as the beta and rate of return on equity increases, as an increase in WACC notes a decrease in valuation and a higher risk.

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ABC Seafood Market will be providing customers with the finest quality seafood for years. The business is primarily wholesale to area restaurants. We purchase

seafood directly from local fishermen and contacts all along the Florida panhandle. This allows us to pick from the finest selection of seafood available anywhere.

Currently, we sell to over sixty restaurants. This 10% increase over last year and we estimate that we will have additional restaurants as customers next year.

ABC Seafood Market plans to expand our storefront and sell direct to the public. In our expanded market, we will bring our commitment of quality, freshness and

great prices to the public. By purchasing in large quantities we are able to pass the savings on to our customer. Read the rest of this entry →

Ans:- Qualitative research methods are one of the foremost research methods which find out what people do, know, think and feel. There are multiple ways of gathering information. Qualitative method is different from quantitative method mainly because their end result is different. The results of qualitative methods help in the continuous improvement activities. Overall appreciation of an occurrence, highlighting interesting aspects, and generating specific theory are the goals of qualitative research. A preliminary explanation of an incident is provided by the researchers of qualitative methods. Some of the examples for qualitative methods are group focus, observation, survey, interviews, naturalistic, analysis of the content, and the case study.  Read the rest of this entry →

Ans:- Performance analysis is an assessment of process, equipment, employee, or any other factor to gauge progress towards predetermined goals. It is guided and assessed by effectiveness, efficiency, and equity. Front-end performance analysis is one of the most important investments that the organisations should make to achieve maximum return on all other investments in human performance. Read the rest of this entry →

Ans:- The COPC-2000 CSP Standard was established in 1996, by leading technology corporations that outsourced and function contact centres For example, Microsoft, Compaq, Intel Corporation, Novell, and Dell), other companies with customer service provided by their within managed centres For example, American Express, L.L. Bean, and Motorola. Individuals with broad experience in operations management and performance improvement converged in to prepare an exclusive standard. All of them, at that time, were buyers, providers, or senior managers responsible for the operational management of customer service operations. They were not satisfied with the performance of existing operations, they worked together to have effective work place maintaining standards and improve industry service levels. Read the rest of this entry →

Ans:- The International Organisation for Standardization (ISO) was founded in 1946 to develop a common set of processes such as manufacturing, common trade, and communications that supported the objectives set by the quality management systems of an organisation. The first standard was published in 1987 and it has been under constant revision in 1994, 2000. The current revision published in Nov 2008 is ISO 9001:2008. Read the rest of this entry →

Ans:- Principles and Benefits of Business Ethics

When businesses think of only making money, it becomes pure capitalism. Although making money is not wrong, the way in which money is made matters a lot. There are certain etiquettes to be followed to do business and these are called the business ethics.

When the ethics of business are in place, good business practices are seen and there by organisations benefit on the long run.  Read the rest of this entry →

Ans:- Some theories based on motivation and empowerment and how to make them work in an organisation. We begin with the theories of motivation.

Maslow’s hierarchy of needs

Psychologist Abraham Maslow was the first to introduce the concept of hierarchy of needs in his 1943 paper “A Theory of Human Motivation”. This hierarchy suggests that people are motivated to fulfil their basic needs before moving on to other needs.  Read the rest of this entry →

Ans:- The dominant behaviour pattern of a leader-manager in relation to his subordinates is known as leadership style. There are three basic styles of leadership as follows:

• Autocratic or Authoritative Style.
• Democratic or Participative Style, and
• Laissez-faire or Free-rein Style. Read the rest of this entry →

Ans:- Importance of Training

Traditionally, the purpose of training and development is to ensure that employees can effectively complete their work. Today, organisations have intense pressure to stay have a competitive advantage through innovation and reinvention. Organisations must foster the trend of continuous learning as a social responsibility to ensure they are competitive in the global marketplace. Read the rest of this entry →

Ans:- The evaluation of a non conformed product involves assessing the non conformity of the product. It includes the steps to investigate and notify the persons or organisations responsible for non-conformance. There are two major types of non conformances, and it is essential to divide them into subcategories. They are

• A non-conformed product — which the organisation gives to its customers, which does not meet the required specifications.
• A non conformed process — Where it is not possible to perform as per the product specifications.  Read the rest of this entry →

Ans:- The process of Product Traceability maintains records of all products and parts from purchasing to finished goods. Traceability ensures product tracking thereby satisfying customer that they get the right product in time. Traceability improves product control since it has the capability to identify and track a product or a component to its roots.  The point of origin may be a particular lot or batch of products, production line and time frame, field, or supplier. Traceability provides a means of identifying the units for recall.  Some products (e.g. aircraft components, fresh product, meat) require complete traceability Read the rest of this entry →

Ans:- In-process inspection and testing are performed to validate the features and characteristics during the assembly or processing of products. The objective hence is to verify and document specifications and requirements that pertain to final product and that it is stable and can continue to meet the specifications and requirements throughout the product run. The product is put into inspection and test as per the quality plan or the other procedures of documentation. The main objective behind this is to identify the changes at various levels of production, especially the context where the characteristics of the products are exposed to measurement. Read the rest of this entry →

Ans:- The standard expects the supplier to establish and maintain appropriate documented procedures for identifying the product by suitable means from receipts and during the stages of production, delivery, and installation.

Some of the important product identifiers are:

• Serial code
• Date code
• Batch code
• Lot number Read the rest of this entry →

Ans:- Purchasing in QS 9000

QS-9000 is much more specific on Purchasing than ISO 9000. It states that you have to ensure that you purchase only from an approved suppliers, which is facilitated with an approved supplier list. Also, you have to check materials against local regulations for safety, engineering, and environmental conformance. This requirement brings about uniformity in expectations and validations and is applicable for all countries, notwithstanding where your purchasing department operates.

In QS 9000, the requirement states that while evaluating your own suppliers, they should be chosen based on the capabilities and the terms of your purchasing contracts. QS 9000 makes automotive makers to see a uniform quality model used throughout the hierarchy of suppliers. You should plan on auditing your suppliers against QS-9000, or requiring third-party registration as an alternative. Read the rest of this entry →

Ans:- A Document is an information carrier and is the primary source of information. Examples of the media formats used for documentation are paper, film or computer disks. The Documentation activity carried by an organisation depends on the size of the organisation, the different processes and the skills and competence of the employees performing it.

Some of the main objectives of an organisation’s documentation are: Read the rest of this entry →

Ans:- Contract review is an interesting requirement due to its ambiguity in terms of interpretation. Contract review is the process of gathering the stated and un-stated needs and expectations of customers and communicating these needs and expectations to all departments within the company. All contract review activities are documented and analysed for improvements. Read the rest of this entry →

Ans:- The organisation must make sure that the handling, storage and delivery of the product is done in an efficient manner. There must be a well documented procedure and methods of handling that prevents the damage and the deterioration of the product. In the case of software industry, handling refers to necessary action that the organisation must take to protect the software from unauthorised changes, software alterations and virus infections.

Handling of the products will take several forms. In some cases, there will be notices on the products that warn you of dangers. In other cases, you can provide containers and other equipments. The handling of the product requires excellent planning, control and a well documented system which should be followed for incoming, in-process and the final product. These methods are applicable not only during the delivery, ……… Read the rest of this entry →

Ans:- There are three major Quality Objectives that will successfully help your organisation achieve commitments expressed in the Quality Policy:

Employee superiority:  Read the rest of this entry →

Ans:- QS 9000 is the name given to the Quality System Requirements of the automotive industry which were developed by Chrysler, Ford, General Motors and major truck manufacturers and issued in late 1994.  Read the rest of this entry →

Ans:- The eight quality management principles are defined in ISO 9000, Quality management systems Fundamentals and vocabulary, and in ISO 9004, quality management systems guidelines for performance improvements.

This section provides you the standardised descriptions of the principles as they appear in ISO 9000, In addition, it provides examples of the benefits obtained from their use and of actions that managers typically take in applying the principles to improve their organisations’ performance.  Read the rest of this entry →

Business forecasting is a process used to estimate or predict future patterns using business data. Some examples of business forecasting include estimating quarterly sales, product demand, customer lifetime value and churn potential, inventory and supply-chain reorder timing, workforce attrition, website traffic, and predicting exposure to fraud and risk. Several powerful estimation functions are commonly used to perform business forecasting: time series analysis, causal models, and regression analysis. Business forecasting supports executives, analysts and end users in decision-making using decision support systems such as business intelligence. It involves predicting the future outcome of various business decisions. This includes the future of the business as a whole, the future  of an existing or proposed product or product line, and the future of the industry in which the business operates, to name a few. Forecasting is used to answer important questions, such as: Read the rest of this entry →

A decision tree is a decision support tool that uses a tree-like graph or model of decisions and their possible consequences, including chance event outcomes, resource costs, and utility. It is one way to display an algorithm. Decision trees are commonly used in operations research, specifically in decision analysis, to help identify a strategy most likely to reach a goal. If in practice decisions have to be taken online with no recall under incomplete knowledge, a decision tree should be paralleled by a probability model as a best choice model or online selection model algorithm. Another use of decision trees is as a descriptive means for calculating conditional probabilities. Read the rest of this entry →

Contract is a binding agreement between two or more parties. Once signed, this agreement can be enforced by either a court of law or binding arbitration. Because legal contracts cannot be signed under duress, there is the “mirror image” standard of binding agreement. This simply means that each party must be as willing to sign the agreement as the other. The concept of “breach of contract” is recognized by state and federal laws and is a valid reason for litigation. Read the rest of this entry →